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Salary: USD 79,900 - 110,000 / annual
Oura is seeking a Learning and Development Coordinator to scale its learning ecosystem and support employee development at a rapidly growing health-tech company. This is a hands-on, operational role focused on managing day-to-day learning platform administration, reporting, content governance, and emerging AI-enabled learning workflows.
Key Responsibilities:
Platform Management (30%): Administer the Sana LMS, including user access, enrollments, assignment rules, course publishing and archiving, permissions, troubleshooting, and routine audits. Coordinate with the platform vendor to improve how employees discover and use learning resources.
Reporting & Analytics (10%): Maintain dashboards and tracking for learning programs and compliance training. Respond to data requests, identify patterns or gaps, and proactively share information with L&D and relevant partners.
AI-Enabled Learning Stewardship (5%): Monitor L&D's learning agents and AI-supported experiences for accuracy and usefulness. Investigate issues, correct or escalate errors, keep source content current, and recommend improvements. Help assess when automation is appropriate versus when human review is needed.
Content Quality & Governance (15%): Apply established standards for metadata, accessibility, formatting, version control, and publication. Support subject-matter experts and content owners, coordinate content reviews and intake calls, and maintain the content audit cycle.
Program & Operations Support (20%): Support program calendars, learning resource repositories, onboarding and manager-development logistics, vendor coordination, and operational details that enable programs to run smoothly.
Instructional Design Growth (10%): Initially edit, format, and publish learning materials using existing templates and standards. Over time, take on defined content and module builds and contribute to the design and delivery of learning experiences.
Cross-Functional Collaboration (10%): Build productive relationships with L&D colleagues, HR partners, IT and AI teams, vendors, and internal content owners to resolve issues and improve the employee learning experience.
Requirements:
- 2+ years of experience supporting learning and development, learning operations, an LMS, or a related employee-facing program
- Strong organizational skills and attention to detail, especially when managing content, assignments, data, and recurring processes
- Comfort learning and administering digital systems; able to troubleshoot routine issues and document clear processes
- Working ability with spreadsheets and reporting tools, including organizing data and turning it into clear, useful updates
- Clear written and verbal communication, with the ability to support employees and partner effectively with subject-matter experts and vendors
- Sound judgment with sensitive or compliance-related information; knows when to verify, escalate, or involve a subject-matter expert
- Curiosity about and experience with AI and automation, along with a careful approach to checking outputs for accuracy and usefulness
- Practical, service-oriented mindset and ability to manage recurring work across global regions while adapting to changing priorities
Nice to Have:
- Experience with Sana or another learning management system
- Experience supporting learning content development, instructional design, accessibility reviews, and content governance
- Experience maintaining dashboards, learning metrics, or compliance-training records
- Experience supporting AI tools, knowledge assistants, or automated workflows
- Experience working with a distributed or multi-region workforce
