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Immersive Labs is seeking an experienced Solutions Architect to join the Customer Success team, covering the West Coast of the United States. This is a remote role requiring West Coast residency with willingness to travel to client sites in the region.
You will serve as the value champion for Immersive One, the leading cyber resilience platform trusted by 30%+ of the Fortune 100. Unlike traditional consulting, this is a long-term, embedded engagement where you become a dedicated trusted partner to strategic accounts throughout their entire customer lifecycle—from pre-sales through post-sales and ongoing optimization.
Key responsibilities include:
• Identify and define prospective customers' technical requirements and use-cases, aligning them with Immersive Labs' technical and business value propositions
• Conduct proof-of-concepts and in-depth solution demonstrations with C-level executives, technical cybersecurity professionals, and lines of business
• Act as a security advisor throughout the technical sales cycle, building cyber skills programs, facilitating crisis simulations, and measuring organizational risk
• Partner with key customers to understand and achieve their business objectives, cybersecurity initiatives, and desired outcomes
• Establish strategies and roadmaps to drive cyber workforce resilience through programmatic approaches
• Deliver routine Executive Business Reviews to C-suite stakeholders
• Recommend improvements to current programs and suggest new initiatives based on cybersecurity expertise
• Drive platform adoption to maximize customer value and ROI
• Stay immersed in the cybersecurity community to remain informed of evolving threats and technologies
• Collaborate with product, content, and engineering teams as the voice of the customer, influencing product innovation
• Support customers in operationalizing Immersive One into their cybersecurity programs sustainably
• Function as an escalation point and primary liaison between sales, product leadership, and client accounts
You will interact across all organizational levels—from C-suite to individual contributors—providing trusted guidance and helping customers achieve cyber resilience maturity. Success is measured by customer outcomes and long-term relationship strength.
