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Salary: USD 120,000 - 160,000 / annual
Veeva Systems is a mission-driven public benefit corporation and industry cloud pioneer in life sciences, helping companies bring therapies to patients faster. The company surpassed $3B in revenue last fiscal year and operates as a Work Anywhere organization supporting flexible work arrangements.
The Services Engagement Manager Lead (SEM) for eCOA is a critical role responsible for ensuring successful customer engagements during scoping and planning phases. This position sets customers up for success by representing the full value proposition of Veeva eCOA implementations and acts as a solution expert aligned with Sales, Strategy, and Services teams.
Key responsibilities include:
- Aligning with services and sales teams to develop implementation proposals and establish customer confidence in delivery capability
- Developing and spearheading eCOA service offerings across multiple customer types
- Setting clear client and internal stakeholder expectations with focus on long-term success
- Developing, owning, and managing partner vendor relationships for contracting and services operations
- Leading, growing, and scaling eCOA SEM activities and operations across the organization
- Travel requirement: less than 25%
This is an integral part of the sales cycle requiring deep expertise in clinical data applications and implementation services. The role demands strong collaboration with cross-functional teams, executive-level communication skills, and the ability to manage complex services contracting independently while working closely with key stakeholders.
REQUIREMENTS:
- 5+ years experience delivering consulting services or selling services for Clinical Data Applications, including eCOA, with proven track record
- 3+ years experience scoping/defining project plans, resource models, and negotiating Statements of Work for software implementation projects
- Understanding of data capture for clinical trials domain, including how EDC works with IVRS, safety systems, CTMS, downstream databases, and eCOA
- Ability to spearhead complex services contracting independently with close collaboration from key internal stakeholders
- Familiarity working with Life Sciences Industry
- Ability to engage audiences at varying perception levels, including executive leadership
- Strong negotiation skills
- Collaborative and consultative work style
- Works well under pressure with short or competing timelines
- Ability to travel
NICE TO HAVE:
- eCOA industry SME experience
- Experience interpreting clinical protocols
- SaaS/Cloud experience in delivery
