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Mark43 is seeking a Lead Product Designer to own a critical area of their product portfolio serving public safety professionals. This is a senior individual contributor role for a designer who can set direction, bring clarity to complex problems, and lead cross-functional teams from discovery through delivery.
You will be the design leader for your product area, partnering closely with Product and Engineering to define both how Mark43 solves problems and which problems matter most. You'll develop deep understanding of the needs of law enforcement officers, firefighters, EMS professionals, 911 dispatchers, and other first responders, translating those needs into thoughtful products that enable critical decision-making. Your influence will extend across Mark43's broader portfolio, including Computer Aided Dispatch, Records Management, Analytics and Insights, and mobile applications. You'll also help shape how the Product Design team operates, raising the bar for craft, discovery, systems thinking, and design leadership.
Key responsibilities include: setting design direction for critical product areas and identifying important customer problems; leading complex initiatives from discovery through delivery with research, synthesis, and cross-functional partnership; making difficult product tradeoffs while advocating for strong customer experience; working directly with first responders to understand high-stakes workflows; designing across multiple environments (dispatch workstations, in-vehicle laptops, tablets, mobile); raising design quality through critique and design system contributions; presenting product vision to customers and senior leaders; exploring how AI and emerging technologies can improve public safety workflows; and executing detailed work to ship exceptional products.
Mark43 is a remote-friendly company with offices in New York, Boston, and Manchester, UK. The company builds software for public safety professionals and is committed to diversity and inclusion.
REQUIREMENTS:
- 10+ years of professional product design experience with portfolio demonstrating significant ownership and impact on shipped software products
- 5+ years of experience designing complex enterprise SaaS products or similarly sophisticated systems and workflows
- Track record of leading design for a substantial product area, including setting direction, prioritizing opportunities, and driving work from discovery through shipped outcomes
- Strong product judgment and ability to move between customer needs, product strategy, interaction design, systems thinking, and detailed execution
- Deep experience with qualitative and quantitative research and ability to turn customer insights into clear product decisions
- Experience partnering closely with Product and Engineering leaders and influencing decisions without formal authority
- Excellent interaction and visual design skills with high bar for product craftsmanship
- Ability to communicate complex design decisions clearly and persuasively to customers, peers, and senior leadership
- Comfort operating in fast-moving environment where path forward is not always defined
PLUS (preferred):
- Experience in public safety, law enforcement, fire, EMS, or mission-critical software
- Experience designing for situational awareness, maps, responsive experiences, native iOS/Android, multimodal interactions, or AI/ML-powered products
