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Alma, a Spring Health Company, is seeking a Lead/Staff Product Manager, Member Experience to drive product strategy and execution for top-of-funnel member growth and client acquisition. Reporting to the Director of Product, Client Experience, you will own a critical area of the marketplace focused on search, care finding, matching, and directory surfaces to enable a high-velocity growth flywheel.
You will drive the product strategy and execution for net-new client acquisition and activation, partnering closely with Growth Marketing to build a continuous testing and iteration flywheel. Key responsibilities include managing and building the marketing technology stack to support scalable, data-driven acquisition campaigns in an AI-first way. You will design and enhance core marketplace and directory surfaces to help users seamlessly find care through organic, partnership, and paid channels.
You will build a disciplined learning loop that identifies root causes and uses experimentation to adapt future behavior based on validated insights. The role emphasizes utilizing AI tools to rapidly prototype, iterate on ideas, and amplify the speed and quality of product execution while augmenting human judgment. You will integrate AI capabilities and features into growth products to directly achieve user acquisition, activation, and conversion goals.
Alma operates in all 50 states with over 20,000 therapists in its growing network, serving more than 170 million people worldwide through leading employers, health plans, and partners. The company has raised $220.5M in funding and was named one of Inc's Best Workplaces in 2022 and 2023.
This is a hybrid role based in New York City with an expectation to be in the office 2–3 days per week at the 60 Madison Avenue location. Candidates must be based in the NYC metro area or able to relocate independently within 90 days of their start date. Occasional travel will be required for team on-sites.
