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Salary: USD 55,890 - 73,355 / annual
Oscar Health is hiring a Lead, Member and Provider Services to join the Network Operations team. This role is responsible for creating, implementing, and optimizing production workflows within a payor healthcare environment while driving team performance against established goals and KPIs.
You will manage a team of Oscar colleagues, with direct responsibility for performance management, their growth and development, and associated HR administrative tasks. You will monitor dashboards and track operational KPIs, conducting root-cause analysis and constructing action plans when issues arise. The role requires understanding the day-to-day work your team performs and making volume-based decisions that best serve customers.
Key responsibilities include:
- Hiring and managing a direct team with accountability for performance, development, and HR administration
- Managing team outcomes, monitoring dashboards, and tracking operational KPIs with root-cause analysis
- Serving as a central communicator through team huddles, connecting colleagues to Oscar's mission, vision, and values
- Driving engagement and creating an inclusive culture aligned with Oscar's core values
- Leading and participating in continuous improvement activities to develop a high-performing production team
- Identifying and closing gaps in existing operational workflows
- Collaborating across production and other Oscar teams to implement best practices
- Ensuring compliance with all applicable laws and regulations
You will report into the Manager, Provider Data Operations. This is a remote position open to candidates residing in Arizona, Florida, Georgia, or Texas. Occasional travel may be required for team meetings and company events.
**Requirements:**
- 2+ years of provider data experience with a health insurance company
- 1+ year of direct people management experience
- 1+ year of experience using data and metrics to drive improvements
- 1+ year of experience working with teams in multiple locations and multiple disciplines
**Bonus qualifications:**
- Bachelor's degree
- Lean Six Sigma or Process Improvement certification
- Prior healthcare and/or insurance experience
- Advanced Google Suite or Microsoft Office capabilities
- 2+ years experience solving complex inquiries
- 1+ year managing projects
