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Salary: USD 136,000 - 177,000 / annual
Boulevard is a client experience platform for appointment-based self-care businesses (salons, spas, medspa, barbershops). The company is seeking a senior hands-on IT leader to modernize and scale the corporate technology function as the organization grows.
You will serve as the technical owner of Boulevard's corporate IT environment, balancing strategic planning with hands-on execution. This is a player-coach role where you'll strengthen day-to-day operations while building systems, automation, governance, and service standards for a more proactive and scalable function.
Key responsibilities include:
- Own Boulevard's corporate IT environment across systems, applications, endpoints, identity infrastructure, and employee technology experience
- Assess existing systems, processes, and controls to identify gaps, reduce risk, and establish a proactive, scalable IT operating model
- Lead modernization and automation initiatives across applications, integrations, workflows, self-service capabilities, and AI-enabled solutions
- Improve lifecycle management for onboarding, offboarding, provisioning, access governance, device management, SaaS administration, and asset lifecycle
- Establish clear documentation, metrics, service expectations, and support practices for consistent employee experience
- Act as escalation point for complex technical issues, drive root-cause resolution, and eliminate recurring operational friction
- Collaborate with Security, People, Finance, Legal, Engineering, and business leaders on technology, compliance, access, continuity, and operational priorities
- Manage key vendors and technology partners while defining Boulevard's longer-term IT roadmap, team structure, capability gaps, and investment priorities
Requirements:
- 10+ years of progressive experience in corporate IT, enterprise technology, IT operations, workplace technology, or related disciplines
- Experience operating in a SaaS or high-growth technology environment and adapting systems as organizational needs evolve
- Deep technical expertise across identity and access management, endpoint management, SaaS administration, asset lifecycle management, and IT service delivery
- Ability to balance hands-on technical execution with functional leadership, mentorship, prioritization, and long-term planning
- Demonstrated success leading complex IT initiatives from problem identification through implementation, adoption, and operationalization
- Scalable and automation-first mindset with experience building standards, controls, documentation, metrics, integrations, self-service workflows, and AI-enabled capabilities
- Strong business judgment and ability to influence senior stakeholders across multiple functions; working knowledge of security, compliance, incident management, business continuity, and disaster recovery
- Bachelor's degree in Information Technology, Computer Science, Information Systems, or related field preferred; equivalent relevant experience considered
- Experience with vendor management, technology rationalization, contract renewals, or spend optimization is a plus
