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Trustpilot, a profitable FTSE-250 company and operator of the world's largest open customer review platform, is seeking a Lead Data Analyst for Pricing & Monetization to join its Go-To-Market (GTM) Analytics team. This is a high-impact individual contributor role for a seasoned expert who can bridge complex statistical modeling with strategic GTM execution in a B2B SaaS environment.
You will serve as a trusted analytical partner focused on pricing architecture and monetization strategies, operating in a semi-embedded model within the commercial organization. Your mission is to answer critical questions about go-to-market strategy and drive growth across the customer lifecycle.
Key responsibilities include: partnering with product and commercial leadership to evaluate pricing and packaging strategies, analyzing discount behaviors, and tracking financial performance of new monetization initiatives; designing and executing advanced statistical analyses including cohort analysis, customer segmentation, and predictive modeling; building and scaling analytics infrastructure through proprietary solutions in R/Python; providing actionable insights to influence stakeholders toward data-informed decisions; architecting intuitive Looker dashboards for stakeholders from Commercial Ops to executive leadership; and collaborating with data engineering teams using dbt to ensure robust, analyst-ready GTM data pipelines.
You bring demonstrated experience successfully driving strategic GTM initiatives and establishing analytical best practices. You are fluent in SQL and R/Python with solid understanding of regression models, clustering, propensity analysis, and statistical significance. You have several years solving go-to-market problems and understand core SaaS metrics, pricing strategies, and commercial packaging structures. You possess strong stakeholder management skills, can explain complex solutions to non-technical audiences, and have proven experience with Looker (LookML) or similar BI tools. You maintain high data quality standards and have experience with modern data stacks (BigQuery, dbt, Airflow).
Trustpilot offers flexible working options, competitive compensation plus bonus, 25 days holiday annually (increasing to 28 after 2 years), and two paid volunteering days per year.
