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Veeam Software, the Data and AI Trust Company, is seeking a Senior Customer Success Engineer to serve as a trusted technical advisor for a portfolio of strategic Enterprise and Commercial Named accounts. In this role, you will own the technical customer relationship throughout the entire lifecycle—from activation through adoption, optimization, expansion, and renewal.
You will develop and execute tailored Customer Success Plans aligned to each customer's business objectives and technical priorities. Your responsibilities include conducting health assessments, architecture reviews, protection strategy evaluations, and solution adoption planning across the Veeam portfolio. You'll assess recovery readiness, identify opportunities to improve resilience, and provide strategic recommendations. You will facilitate recovery simulations, resilience reviews, and best-practice discussions to strengthen customer confidence and preparedness.
Key responsibilities include monitoring customer health signals and adoption trends to proactively identify risk and develop mitigation plans; partnering with Account Executives and Customer Success leadership to identify expansion opportunities; developing executive-ready business reviews and resilience reports for Director, VP, CISO, and CIO audiences; and coordinating across Veeam teams to remove blockers and ensure consistent customer experience.
You will leverage deep expertise across the Veeam portfolio to help customers maximize value, improve recovery readiness, and advance data resilience maturity. Success requires strong technical expertise, business acumen, executive communication skills, and a customer-first mindset. You must be naturally collaborative, articulate, highly organized, and passionate about helping customers achieve measurable business outcomes.
