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Tines is seeking a Lead Customer Success Manager to own post-sales strategic relationships and value realization across enterprise accounts. Founded in 2018 with headquarters in Dublin and Boston, Tines powers intelligent workflow automation for companies like Canva, Databricks, Elastic, and McKesson.
In this role, you will serve as the trusted strategic advisor for a portfolio of high-stakes enterprise customers, accountable for net retention, customer health, and long-term alignment. You will orchestrate relationships across technical and commercial teams—including Forward-Deployed Engineers, Account Executives, and Product leaders—to ensure customers realize maximum value from their investment and expand their footprint.
Key responsibilities include: driving strategic account value and retention; partnering with Sales to identify expansion opportunities and co-develop account plans; integrating with technical counterparts to align delivery with business outcomes; building scalable Customer Success playbooks and elevating engagement standards; cultivating multi-threaded relationships across C-suite and technical functions (CIO, CISO, CTO, VPs); and leading executive business reviews that demonstrate clear ROI and anchor accounts for long-term growth.
You bring 10+ years of enterprise customer success, account management, or technical account management experience with high-ARR, complex platforms. You have proven commercial acumen and a track record of partnering with Sales on upsells, expansions, and renewals in multi-stakeholder environments. You excel at collaborating with Solutions Architects and technical delivery teams to translate technical achievements into commercial value. You are a self-motivated bar-raiser with high autonomy, bias for action, and full accountability for outcomes. You possess outstanding executive presence and communication skills, with a track record of advising C-level executives on technology strategy.
This is a remote position based in PST or MST time zones. Nice-to-have: domain knowledge in High Tech (cloud native, hardware/software OEMs, AI/ML platforms) and understanding of how engineering-led enterprises operate.
