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ARX Robotics, a European defense tech company specializing in autonomous unmanned systems and sensors, is seeking a Lead After-Sales Commercial & Service Supply professional to build the commercial backbone of their growing service business.
In this role, you will own the central logic around contract administration, service supply, costing, pricing, billing, result accounting, and ERP requirements. You will translate technical and operational assumptions into a scalable service model that can be quoted, delivered, measured, and improved across customer hubs.
Key responsibilities include:
- Establish programme administration, contract management, service-order logic, billing and result accounting systems
- Build standard service descriptions, commercial positions, adaptation rules and decision boundaries for customer programmes
- Define cost elements, rates, risk and margin logic across workshop, field, remote support, parts and availability-related commitments
- Design service-supply systems including assortment, stocking, replenishment, exchange-pool, returns and reverse-logistics logic in collaboration with Procurement, Production, Logistics and customer hubs
- Act as process owner for Export Control interface across parts, software, technical support, personnel, tools, test equipment and returns
- Define ERP requirements for contracts, service orders, technical objects, warranty separation, customer stock and service-related master data
- Implement concurrent costing and post-calculation loops to compare plan vs. actuals and feed evidence back into rates and prices
- Make margin, working capital, service-supply performance and customer commitments visible and scalable across future hubs
You will work across Key Account, Engineering, Operations, Procurement, Logistics, Finance, IT and Export Control functions in a hands-on, build-oriented leadership capacity.
Requirements:
- Several years of experience in service commercialisation, after-sales, service operations, programme administration, controlling or supply-chain-related roles for complex products
- Strong practical experience with costing, pricing, contract administration, billing, result accounting or service ERP design
- Sound understanding of spare-parts planning, inventory management, replenishment, returns and reverse logistics
- Ability to connect commercial commitments with operational reality, including lead times, repair concepts, stock levels, customer expectations and risk
- Experience working across cross-functional teams (Key Account, Engineering, Operations, Procurement, Logistics, Finance, IT, Export Control)
- High data and process discipline with judgement to balance urgency, margin, working capital and compliance
- Hands-on, build-oriented leadership style and ability to establish commercial structure where processes are still evolving
Note: You do not need to meet every single requirement to apply. The company welcomes motivated candidates eager to grow into the role.
