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Salary: EUR 65,000 - 70,000 / annual
Fresha is the leading AI-powered operating system for the global beauty and wellness industry. The company provides businesses with everything they need to manage operations more intelligently, accelerate growth, and strengthen customer relationships. In May 2026, Fresha secured an $80M growth investment from KKR at a $1B valuation, achieving unicorn status with $285M total funding raised. Already profitable, the company is using this capital to accelerate international expansion and develop next-generation AI solutions and product innovations. Fresha operates globally with offices across Europe, North America, the Middle East, and Asia-Pacific, serving over 130,000 beauty and wellness businesses across 120 countries with 1.5+ billion appointments booked to date.
Role Overview:
Reporting directly to the Account Management Team Lead, you will be responsible for developing strong relationships with key partners and driving monetization and revenue growth on the Fresha platform. You will serve as the primary point of contact for a portfolio of high-value partners, guiding them to understand Fresha's product value, adopt solutions tailored to their business, and maximize platform opportunities. This is an exciting opportunity for an experienced sales professional who thrives in dynamic, demanding, high-growth environments. You will work autonomously, own your accounts, and have direct impact on partner growth and commercial performance.
Key Responsibilities:
- Develop and execute strategic account plans for high-value partners to drive revenue growth, retention, product adoption, and long-term commercial value
- Identify and convert opportunities to increase account revenue through upselling, cross-selling, and expanded product adoption
- Build trust-based, lasting relationships with key decision-makers, acting as strategic advisor and primary commercial contact
- Develop deep understanding of each partner's business, objectives, and challenges to recommend personalized solutions delivering measurable business value
- Increase adoption of Fresha payment solutions and broader product ecosystem by identifying opportunities that meet partner needs while growing platform usage and revenue
- Create and maintain clear account plans, identify growth opportunities and risks, and own portfolio commercial performance
- Establish relationships at multiple levels within partner organizations, including senior stakeholders, with regular engagement throughout the customer lifecycle
- Use account data, performance metrics, and market insights to identify trends, spot opportunities, and make informed commercial decisions
- Collaborate closely with Sales, Onboarding, Product, Marketing, and internal teams to coordinate actions, resolve issues, and deliver exceptional partner experience
- Represent partner voice internally by sharing feedback, market intelligence, and strategic insights to influence product development and improve overall partner experience
- Proactively identify risks affecting partner retention and engagement, implementing strategies to protect revenue and strengthen long-term commercial relationships
- Assume full accountability for accounts, balancing strategic relationship management with strong focus on revenue, retention, growth, and overall commercial performance
Requirements:
- Minimum 4 years of experience in Key Account Management, Account Management, strategic partnerships, or similar commercial-focused roles, ideally in high-growth technology or SaaS environments
- Proven experience managing high-value or strategically important accounts with ability to develop and execute account plans delivering measurable commercial results
- Strong commercial skills with demonstrated track record of achieving revenue, retention, account development, or other commercial objectives
- Comfortable with negotiation and proven experience closing commercial opportunities, managing complex negotiations, and influencing senior decision-makers
- Demonstrated ability to identify untapped opportunities within accounts, develop existing relationships, and increase customer lifetime value through upselling and cross-selling
- Comfortable building relationships with senior decision-makers and influencing stakeholders at various organizational levels
- Excellent consultative approach with ability to understand complex customer needs, identify business problems, and propose relevant solutions delivering real added value
- Strong comfort with data analysis and using account performance metrics and market intelligence to identify opportunities, manage risks, and inform strategic decisions
- Excellent written, verbal, and presentation communication skills with ability to communicate confidently and influence diverse internal and external stakeholders
- Natural ability to establish credibility, build trust, and create lasting relationships while maintaining strong commercial orientation
- Strategic mindset with sense of responsibility and ability to anticipate partner needs and proactively identify opportunities rather than waiting for them to arise
- Problem-solving orientation with ability to manage complex partner issues and find practical, creative solutions
- Strong cross-functional collaboration skills with ability to align multiple internal teams to meet partner objectives and deliver concrete results
- Comfortable in dynamic, high-growth environments where priorities shift rapidly and initiative-taking and speed are expected
- Team player ready to invest fully, share knowledge, and collaborate closely with colleagues to contribute to team and company success
