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Salary: USD 125,000 - 155,000 / annual
Pair Eyewear is seeking a Key Account Manager to lead wholesale partnerships across North America. You will own a portfolio of chain optical accounts end-to-end, responsible for hitting sales targets, building strategic relationships, and managing day-to-day operations with each partner. This role combines account management with new business development—you'll prospect new accounts, shape assortment strategy, and establish growth targets while helping build processes within a scaling wholesale channel.
Key responsibilities include developing and growing strategic partnerships with existing chain optical accounts; delivering and exceeding sales targets through consistent engagement and relationship management; leading business development and prospecting for new accounts; owning annual growth targets and account performance; managing operational processes including account setup, order entry, and purchase orders in partnership with a Key Account Coordinator; ensuring consistent execution across internal teams (Product Design, Marketing, Operations, Executive Management); providing strategic input on assortment planning and account performance reporting; creating forecasts and updating senior management; co-owning joint marketing campaigns; and collaborating with global teams to share best practices.
You will work in a digitally focused environment using Google Workspace, Shopify, NetSuite, Monday, Looker, Notion, and Slack. The role requires approximately 8–10 days per month in market for client meetings, prospecting, trade shows, and industry events, including overnight travel.
Success milestones: Within 90 days, you will know the portfolio, have met every active account, be actively prospecting new regional chains, and have identified key growth opportunities. By 6 months, your book of business is on plan, 2–4 new accounts are in pilot or rollout, and account processes run smoothly. By 12 months, you've delivered against targets and helped build the playbook for continued wholesale channel growth.
REQUIREMENTS:
- 8+ years of direct sales experience in retail or wholesale within the eyecare/optical industry
- Experience working with an ERP, order management system, and other tools used to manage customer accounts and sales operations
- Willing and able to be in market approximately 8–10 days per month, including overnight travel, client meetings, prospecting, trade shows, and industry events
NICE TO HAVE:
- Experience managing national or regional retail chain accounts
- Knowledge of industry trends, competitive landscape, and customer insights
- Understanding of retail merchandising and assortment planning principles
- Experience with joint marketing campaigns and cross-functional collaboration