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Enpal is building an integrated solution for decentralized energy, combining solar installations, battery storage, wallboxes, smart meters, and heat pumps. The company's AI-powered platform, Enpal.One, intelligently networks thousands of systems and optimizes electricity procurement and feed-in at the energy market.
As Key Account Manager, you will be the central point of contact for customers from contract signature through the construction phase. You will ensure a transparent and reliable customer journey while significantly influencing customer satisfaction and retention.
Key Responsibilities:
- Serve as the primary contact for customers from contract signing through construction phase
- Coordinate scheduling, clarify customer inquiries, and collect necessary documentation
- Support customers with subsidy/funding questions and provide ongoing guidance
- Transform multiple individual steps into a seamless customer experience with consistently high satisfaction
- Actively build and shape processes for a new key department from the ground up
You will work in a modern office in Berlin-Friedrichshain within a diverse team of 65+ nationalities. The role offers an attractive development perspective with performance-based compensation above market level. A significant variable component is tied to customer progression and is largely within your control. You'll have the opportunity to actively shape Germany's first green unicorn and advance the solar energy transition.
Requirements:
- Structured, detail-oriented, and independent work style
- Strong communication skills and pronounced customer-first approach
- Openness to new challenges and enthusiasm for building a department from scratch
- Experience in customer service, project coordination, or key account management is advantageous
- Knowledge of photovoltaics, heat pumps, electrical engineering, or wholesale is a plus but not required
