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Alan is a prevention-focused health insurance company serving 1M+ members across 40K+ companies, with €800M+ ARR. The company integrates insurance, prevention, and care into a unified platform and is building a global leading company with 1000+ employees.
The Key Account Management team (30+ people) focuses on ensuring strategic accounts stay and grow with Alan. This role specifically targets the Public Sector segment (Ministries and other public entities), a growing priority for the company.
As a Key Account Manager, you will manage a portfolio of strategic public-sector accounts and serve as the primary relationship owner for key stakeholders. Core responsibilities include:
- Building and maintaining strong relationships with C-level stakeholders, identifying their needs, and ensuring they achieve their goals through Alan's platform
- Proactively identifying dissatisfaction signals and implementing solutions
- Ensuring successful onboarding of new accounts and driving employee/admin adoption of Alan's health partner positioning
- Analyzing consumption data and presenting business reviews to customers
- Identifying and executing engagement initiatives for existing customers
- Renegotiating contracts to balance customer value with sustainable profitability
- Acting as the voice of customers in product and service evolution discussions with internal teams
The team moves fast with significant ownership and tackles complex problems. You'll work in a customer-centric environment with talented, committed professionals from diverse backgrounds.
Office locations available in Paris, Bordeaux, Marseille, or Annecy, with flexible working arrangements.
REQUIREMENTS:
- Minimum 6 years of customer-facing experience with frequent C-level interactions
- Full working proficiency in French (excellent oral and written communication)
- Advanced level English proficiency
- Demonstrated experience managing relationships with large organizations and potentially unions
- Strong negotiation skills with tact and empathy
- Expertise in stakeholder engagement and building trust-based long-term relationships
- Strong analytical capabilities and comfort presenting complex data analysis to clients
- Excellent active listening and follow-up communication skills
- Growth mindset with ability to adapt to trends and develop health insurance market expertise
- Currently based in or willing to relocate to Paris, Bordeaux, Marseille, or Annecy
NICE-TO-HAVE:
- Previous experience in insurance or benefits-related industries
- Experience with or within the public sector
