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Alan is a prevention-focused health insurance company serving 1M+ members across 40K+ companies, with €800M+ ARR. The company integrates insurance, prevention, and care into a unified platform and is building a global leader in this space with 1000+ employees.
The Account Management team (30+ people) focuses on ensuring key accounts stay and grow with Alan. This role joins the team to manage a portfolio of strategic Public Sector accounts (Ministries and other public entities).
Key Responsibilities:
- Manage a portfolio of strategic Public Sector accounts and build strong relationships with key stakeholders
- Adopt a customer-centric approach to identify client needs and help them achieve goals through Alan's platform
- Proactively identify dissatisfaction signals and implement solutions
- Ensure successful onboarding of new accounts and promote Alan's health partner positioning to drive employee and admin adoption
- Analyze and present consumption reports to customers through business reviews
- Identify and execute engagement initiatives for existing customers
- Renegotiate contracts to ensure value for customers and sustainable profitability
- Act as the voice of customers in discussions with Product teams regarding service evolution
The team moves fast with significant ownership and tackles complex problems. You'll work in a collaborative environment with talented, committed professionals from diverse backgrounds.
Requirements:
- Minimum 6 years of experience in customer-facing roles with frequent C-Level interactions
- Full working proficiency in French (excellent oral and written communication)
- Advanced level English proficiency
- Experience dealing with large organizations and potentially unions
- Strong negotiation skills with tact and empathy
- Expertise in stakeholder engagement and relationship-building based on trust and transparency
- Highly analytical with comfort presenting deep data analysis and solving complex problems
- Excellent active listening and follow-up communication skills
- Growth mindset with ability to adapt to trends and develop in-depth health insurance market understanding
- Currently based in or willing to relocate to Paris, Bordeaux, Marseille, or Annecy
Nice to have:
- Previous experience in Insurance or benefits-related industries
- Experience with or within the Public Sector
