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Addi is a leading fintech platform in Colombia, serving over 3.6 million customers and 55,000+ merchants. The company offers banking solutions (deposits, payments, unsecured credit) and commerce services (e-commerce, marketing), and operates as Colombia's fastest-growing marketplace and leading Buy Now, Pay Later provider. Recently achieved profitability and secured regulatory approval to operate as a bank. Backed by world-class investors including Andreessen Horowitz, Goldman Sachs, and Union Square Ventures.
As Key Account Manager, you will drive strategic partnerships with top-tier retail accounts to maximize Gross Merchandise Volume (GMV) and deepen Share of Wallet across physical and e-commerce channels. You will position Addi as an indispensable financing partner, expanding presence across in-store and online touchpoints.
Key responsibilities include:
- Deliver assigned portfolio GMV targets across enterprise accounts through structured Joint Business Plans (JBPs) tracked monthly
- Increase average Share of Wallet by integrating financing solutions into new physical and digital touchpoints (self-checkout kiosks, category-specific flows, app integrations)
- Successfully onboard and ramp new Key Accounts to projected monthly GMV run-rate within first few months
- Transform the digital marketplace into a core growth pillar by maximizing catalog availability, negotiating co-funded ad spend, optimizing campaigns, and boosting checkout conversion
- Reduce Partner Support Ticket Resolution Time and improve Partner Satisfaction through standardized onboarding, automated dashboards, and staff training
- Co-design and launch seasonal campaigns during peak retail periods that deliver incremental GMV with positive partner ROI
- Drive cross-functional alignment across Product, Marketing, Onboarding, Operations, and CX to resolve blockers and land launches on time
- Structure and present Quarterly Business Reviews to merchant C-level executives, framing financing solutions as drivers of conversion and profitability
Requirements:
- 3–5+ years in Key Account Management, Strategic Partnerships, or B2B Enterprise Sales, managing large-scale portfolios in major retail chains or high-volume e-commerce merchants
- Proven track record negotiating complex commercial terms, volume-based fee tiers, long-term renewals, and co-marketing agreements with enterprise C-suite stakeholders
- Ability to analyze retail conversion funnels, average order value (AOV), SKU turnover, and checkout metrics using modern BI tools (SQL, Looker, Databricks, AI analysis, Salesforce)
- Full accountability for account performance with strong cross-functional leadership capabilities
- Exceptional capability to structure and present Quarterly Business Reviews to merchant C-level executives
