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ServiceNow is seeking a Key Account Director for its CRM & Industry Solutions business unit, a rapidly growing focus area. You will drive the growth engine for ServiceNow's CRM solutions, which are built on the company's market-leading Service Management platform and create a single source of truth for enterprise processes.
In this role, you will oversee market success of ServiceNow's CRM & Industry solutions in your assigned territory. You will build relationships with enterprise clients while achieving quarterly and annual sales quotas. Key responsibilities include:
• Developing a sales strategy for your allocated territory with a target prospect list and regional sales plan
• Arranging and conducting initial executive and C-suite discussions and positioning meetings, collaborating closely with Solution Consulting to deliver demonstrations showcasing ServiceNow's CRM capabilities
• Managing the sales process and closing opportunities
• Ongoing account management to ensure customer satisfaction and drive additional revenue streams
• Supporting regional ServiceNow partner channels to drive effective customer experience
• Using internal technology to manage leads, provide accurate forecasting, territory plans, and goals
• Leveraging data management across CRM, social media, search engines, and AI tools
• Occasional travel for training or meetings
You will be a customer-facing domain expert who drives innovative business solutions with enterprise clients. ServiceNow operates with flexible work personas depending on the nature of work and assigned location.
REQUIREMENTS:
• 12+ years in sales with proven success generating new business sales of enterprise-class Customer Experience or other Business solutions
• Experience selling into India BFSI (Banking, Financial Services, Insurance) sector is essential
• Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving (including AI-powered tools, workflow automation, AI-driven insights, or exploring AI's potential impact)
• Advanced knowledge of sales force automation, customer service management, enterprise resource planning, or other business application technologies
• Experience navigating and progressing short and long complex sales cycles
• Understanding of business sales processes
• Bachelor's degree in business, marketing, or related discipline
