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HOLY is Europe's fastest-growing consumer brand in the soft drink space, having scaled to €250M+ D2C revenue across DACH, France, UK, and Poland in under four years. The company is now transitioning from pure D2C to omnichannel retail, backed by top-tier consumer investors and a team of 200+ people.
As Inside Sales Manager, you will be the operational backbone of HOLY's retail business expansion. You are the day-to-day link between retail customers and internal operations, ensuring orders, invoicing, master data, and customer communication run smoothly. This role requires someone who thrives on structure, ownership, and being the reliable point of contact that partners and colleagues can depend on.
Key Responsibilities:
- Own end-to-end order management for retail partners, from intake through confirmation
- Serve as the primary contact for retail customers, handling inquiries, orders, and requests via phone and email with speed and reliability
- Coordinate cross-functionally with Key Account Management, Logistics, and Finance to ensure on-time, in-full order fulfillment
- Maintain clean and accurate master data in GS1 systems, ensuring product data integrity
- Support invoicing and reconciliation with Finance; resolve open items with customers
- Identify recurring friction points in order processes and drive improvements as the retail business scales
The role sits within a fast-moving scale-up environment where you'll have significant impact on HOLY's international expansion in a top market. You'll work in a flat-hierarchy culture that values personal development, fast execution, and authentic teamwork.
Requirements:
- Fluent in German and English; comfortable on phone calls with German-speaking retail partners
- Based in Berlin with openness to frequent office attendance
- First experience in order management, inside sales, customer service, supply chain, or commercial support roles (FMCG or retail background preferred, but strong junior talent will be developed)
- Highly organized and detail-oriented; ability to manage multiple moving parts without dropping items
- Clear, friendly communicator who enjoys phone-based relationship building
- Team player passionate about cross-functional coordination
- Comfortable with CRM/ERP, OMS systems, and Excel; GS1 or base data management experience is a plus
- Hands-on, reliable, and thriving in fast-paced scale-up environments
- Obsessed with accuracy, follow-through, and delivering on commitments
