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voize is an AI-powered platform that builds AI companions to automate digital workflows for frontline workers, helping them reclaim time for meaningful work. Backed by $50M Series A funding (Balderton Capital, HV Capital, Y Combinator), the company serves 2,000+ facilities and 200,000+ users.
As a Customer Success Manager on the Projektplanung team, you will own the customer journey for voize's smallest customer segment, managing a portfolio as a pool rather than individual accounts. Your focus is building scalable processes, playbooks, and HubSpot systems that allow a small team to efficiently manage a large number of accounts.
Key responsibilities include: triaging the shared inbox by urgency and impact; owning the signing-to-training-delivered journey with clear milestones and tracking; building and continuously improving the HubSpot system with automated views and alerts; designing templates and playbooks for scale; monitoring post-go-live adoption and running lightweight interventions; collaborating cross-functionally with CSMs, Sales, Support, and Solutions Engineering; and contributing to the roadmap for self-service capabilities.
You bring a systems and process mindset, strong analytical thinking, and hands-on CRM experience (HubSpot preferred). You're comfortable managing high-volume requests without becoming reactive, and you anticipate where systems will break before they do. Customer Success, Support, or Operations experience is a plus, but clear thinking about efficiency and process is more important. You are fluent in German (C1) to support the German customer base and have strong English skills.
voize offers a fast-paced startup environment with real impact, stock options, 30 vacation days plus birthday off, Germany Transport Ticket, Urban Sports Club, regular company off-sites, learning platform access (Blinkist, Audible), and flexible working hours with a hybrid setup based in Berlin.
