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Salary: USD 80,000 - 120,000 / annual
Mach Industries, founded in 2023, is a rapidly growing defense technology company with ~350 employees focused on developing next-generation autonomous defense platforms. The company operates with startup agility while delivering scalable, decentralized defense systems for the United States and its allies.
You will serve as a customer-focused IT Systems Administrator, combining Level 1 and Level 2 user support with hands-on administration of endpoints, identity services, servers, and hybrid cloud/on-premises systems. You will be the first point of contact for employee IT requests and an escalation point for complex issues, while helping maintain a secure, available, and well-documented environment through routine maintenance, troubleshooting, and continuous improvement.
Key responsibilities include:
- Provide Level 1 and Level 2 support for employee hardware, software, accounts, connectivity, and IT issues
- Troubleshoot workstation, OS, application, peripheral, identity, network, and infrastructure problems
- Administer IT systems across on-premises and cloud environments, including servers and business-critical services
- Manage user accounts, groups, permissions, and identity services (Active Directory, Microsoft 365)
- Set up, provision, configure, and maintain workstations, laptops, mobile devices, and peripherals
- Install, configure, and update software including Microsoft 365, VPN clients, and security applications
- Support core infrastructure services (Active Directory, Microsoft 365, DNS, DHCP, Group Policy, file services)
- Perform routine maintenance including patching, backups, upgrades, monitoring, and performance tuning
- Assist with endpoint management, software deployment, and device standards
- Maintain technical documentation, procedures, user guides, asset inventories, and knowledge base content
- Support security and compliance efforts by applying hardening standards and assisting with audit readiness
- Collaborate with IT colleagues and vendors on infrastructure issues and system upgrades
- Available to work extended hours and weekends as needed
RESQUIREMENTS:
Required:
- 3+ years of experience in IT support, help desk, systems administration, or related role
- Experience supporting Windows and macOS environments
- Experience with Active Directory, Microsoft 365, user and permission management, and endpoint support
- Working knowledge of networking fundamentals (IP addressing, subnets, DNS, DHCP)
- Experience troubleshooting hardware, software, connectivity, and endpoint issues
- Familiarity with ticketing systems (Jira, ServiceNow, or similar)
- Working knowledge of patch management, backups, access control, and system security practices
- Ability to document procedures and manage multiple priorities in fast-paced environment
- Strong problem-solving, communication, and customer service skills
- Ability to work independently and collaboratively
- Ability to travel
- Must be U.S. citizen, national, lawful permanent resident, refugee, or asylee (ITAR requirement)
Preferred:
- Bachelor's degree in Information Technology, Computer Science, Engineering, or related field
- Experience supporting hybrid environments with on-premises systems and cloud platforms (Azure, AWS, GCP)
- Familiarity with endpoint and mobile device management tools (Microsoft Intune, Jamf, or similar)
- Experience with virtualization, backup, and infrastructure monitoring tools
- Experience with scripting/automation (PowerShell, Bash, or similar)
- Proficiency with Linux operating systems
- Experience in defense, manufacturing, aerospace, or regulated environments
- Exposure to compliance frameworks (NIST 800-171, CMMC, SOC 2, ISO 27001)
- Relevant certifications (CompTIA A+, Network+, Microsoft, VMware, or cloud platform certifications)
