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Salary: USD 90,000 - 110,000 / annual
Bardavon Health Innovations is seeking an IT & Support Manager to lead the day-to-day operations, security, and support of the company's corporate technology environment. This is a hybrid role (1–2 days/week in office) based in Overland Park, KS.
In this role, you will manage corporate systems, end-user devices, identity and access, Microsoft 365 services, endpoint management, and Help Desk operations. You'll oversee deployment, configuration, management, and security of corporate devices across a hybrid workforce, administering Microsoft Active Directory, Microsoft Entra, Microsoft 365, Microsoft Intune, JAMF, and related security platforms.
Key responsibilities include:
**IT Operations & Support:** Manage day-to-day IT operations, establish support processes, serve as escalation point for complex technical issues, monitor recurring issues, maintain documentation and standards, and partner with internal teams to implement technology solutions.
**Identity & Access Management:** Administer Microsoft Active Directory and Entra (user provisioning, group management, SSO, MFA, Conditional Access), manage user and endpoint lifecycle processes, implement access controls, and troubleshoot identity and authentication issues.
**Microsoft 365 Administration:** Administer Exchange Online, SharePoint, OneDrive, Teams, and Defender; monitor configuration and security; support data protection capabilities including DLP and retention policies.
**Endpoint & Device Management:** Manage lifecycle of corporate laptops, desktops, mobile devices; configure and secure Windows, macOS, iOS, and Android devices; manage Intune and JAMF platforms; establish device standards; handle OS and application deployment, patching, and updates.
**Security & Compliance:** Support HIPAA, SOC 2, and other compliance requirements; monitor and respond to security incidents using Microsoft Defender, SentinelOne, and related tools; organize phishing awareness campaigns; maintain endpoint and access security controls.
**Vendor & Technology Management:** Manage relationships with IT vendors and MSPs, monitor performance, assist with purchasing and licensing, and identify opportunities for process improvement.
**Team Leadership:** Manage and develop IT and Support team members, establish priorities and expectations, monitor workload and service levels, foster accountability and collaboration.
**Requirements:**
- 3–5 years of IT administration, IT operations, systems administration, or related field
- 3+ years administering Microsoft Active Directory and Microsoft Entra (user provisioning, IAM, SSO, MFA, Conditional Access)
- 2+ years hands-on experience with endpoint/mobile device management platforms (Microsoft Intune and JAMF)
- Strong working knowledge of Windows, macOS, iOS, and Android environments
- Experience managing Microsoft 365 services (Exchange Online, SharePoint, OneDrive, Teams, Defender)
- Experience managing endpoint security, compliance policies, application deployment, encryption, and device restrictions
- Strong troubleshooting skills across hardware, software, identity, access, and MDM environments
- Experience managing or leading an IT Support or Help Desk function
- Strong understanding of information security principles
- Ability to prioritize competing requests and resolve technical issues independently
- Strong communication and customer-service skills
**Nice to Have:**
- Experience supporting HIPAA, SOC 2, or other compliance requirements
- Experience in healthcare, health technology, or regulated environments
- Experience with PowerShell, Bash, or scripting/automation tools
- Microsoft certifications (MS-102, MD-102, SC-300)
- JAMF certification
- Experience with Jira, Salesforce, Mirth, CloudCall, GoAnywhere, or similar enterprise applications
- Experience supporting hybrid or distributed workforces
- Experience managing IT vendors and external service providers
