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Mistral is seeking an IT Specialist to deliver exceptional technical support and IT operations across its North America offices, primarily based in Palo Alto. You will be the key player ensuring all employees have reliable, fast, and friendly technical assistance across hardware, software, and collaboration tools.
In this role, you will provide high-quality technical support via email, messaging, and in-person interactions (onsite in Palo Alto/San Francisco). You'll investigate and resolve hardware and software issues across operating systems, applications, and devices while keeping users informed. You'll log incidents in ticketing systems, ensure timely follow-ups, and deliver exceptional support experiences.
You will install, configure, and update computers along with IT and videoconferencing equipment. You'll manage shipments and returns of devices locally and internationally, maintaining accurate stock and inventory records. You'll ensure every team member has the right tools from day one and support office openings, moves, and expansions (e.g., San Francisco, New York, Singapore).
Additionally, you'll oversee user accounts and application licenses with precision, ensure proper access management, and apply security policies across all workstations. You'll train and guide users on applications, hardware, and best practices. You'll evaluate business needs, propose improvements to IT processes, and contribute to building a smoother and more scalable internal technology ecosystem.
Mistral provides full-stack AI solutions from frontier models to developer tools, applications, and compute, partnering with enterprises across finance, manufacturing, defense, healthcare, and the public sector. The company is dynamic, collaborative, and distributed across Europe, North America, Asia, and the Middle East.
Requirements:
- Degree in Computer Science or a related IT field
- Strong written and verbal communication
- Hands-on experience with Google Workspace administration
- Strong troubleshooting skills on both macOS and Windows environments
- Solid understanding of networking fundamentals including Ethernet and WiFi protocols, TCP/IP, and basic corporate infrastructure troubleshooting
- Familiarity with videoconferencing equipment and associated services
- Ability to lift and handle standard IT equipment such as monitors and network devices
- Proven experience in a similar support role within a fast-paced, global organization
- Willingness to travel (NY, Singapore) and work flexibly to support timezone-aligned onboarding
Bonus: Experience with MDM solutions (Kandji or Jamf) or automation tools (Zapier or n8n).
