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Salary: USD 93,000 - 110,000 / annual
Atoms is building Physical AI—real-world robots for industries including food, mining, and transport. The company integrates hardware, software, AI, operations, manufacturing, and real estate to deploy and operate autonomous systems at scale.
As IT Operations Specialist, you will be the primary point of contact for IT support across the organization. Your responsibilities include:
**Core Responsibilities:**
- Handle first and second-level IT support for workstation hardware/software, network connectivity, and audio/video/web conferencing systems
- Manage the Service Desk, processing tickets, calls, and emails while meeting established SLAs
- Set up and support AV for conference rooms and high-profile presentations, including audio mixers, microphones, camera management, and meeting platforms; maintain composure during live broadcasts and executive-facing events
- Onboard new employees by creating accounts, configuring hardware/software, and training staff on company tools
- Procure and deploy Windows workstations
- Administer software and service licensing for the SaaS stack (O365, Teams, Google Workspace, Jira, Confluence, Zoom, Slack)
- Implement and monitor security measures, certificates, and compliance requirements
- Support and maintain LAN/WiFi, MDM, EDR, and related security technologies
- Review diagnostics and handle configuration, maintenance, upgrades, and troubleshooting of workstations, laptops, mobile devices, and printers
- Document hardware failures, repairs, installations, and removals in the service desk system
**Requirements:**
- 5+ years of relevant work experience, including 3–5+ years in IT Operations or Support
- Experience at SaaS, e-commerce, real estate, sales/product-driven, consulting, or technology companies, ideally with global scope and large operations teams
- Hands-on experience with conferencing systems, live event AV, and networking (LAN/WiFi)
- Familiarity with MDM, EDR, certificates, and compliance requirements
- Ability to support live, executive-facing events where reliability is critical
- Well-versed in or eager to master AI and Prompt Engineering to increase efficiency
- Strong interpersonal skills; ability to translate complex technical issues into easy-to-understand solutions
- Independent, autonomous mindset with ability to identify problems and take initiative in a startup environment
