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SiFi is a fast-growing B2B FinTech company specializing in spend management and card issuance solutions. As a SAMA-licensed institution operating live payment systems, the company requires robust IT governance, IT service management (ITSM), and change management processes that are controlled, traceable, and audit-ready.
The IT Governance Senior Specialist designs and governs SiFi's IT governance framework, ITSM processes, and change management procedures in collaboration with Infrastructure, Engineering, and Cybersecurity teams. This role ensures all processes align with ITIL best practice and the SAMA IT Governance Framework, and can withstand audit and regulatory scrutiny.
Key responsibilities include:
**IT Governance & Regulatory Alignment:** Develop and maintain IT governance policies, standards, and procedures aligned with ITIL 4 and SAMA requirements. Conduct gap and maturity assessments, own remediation plans, and prepare evidence for internal and external audits and regulatory reviews. Coordinate with Cybersecurity GRC, Risk, and Compliance on shared controls.
**IT Service Management:** Co-design and improve ITSM processes including incident, problem, service request, service level, configuration, asset, and knowledge management. Define and maintain the IT service catalogue, SLAs, and OLAs. Monitor third-party and vendor service levels. Configure process workflows in the ITSM platform and drive adoption.
**Change Management:** Design and govern the change management framework, including change request standards, risk classification, Change Advisory Board (CAB) governance, and post-implementation reviews. Identify and track IT risks from technology changes. Act as process owner (not technical approver) and monitor adherence to change controls. Track change success rates and drive improvements.
**Access Governance & IAM Oversight:** Govern user access lifecycle processes (joiner, mover, leaver). Define and coordinate periodic user access reviews. Govern role-based access, least privilege, and segregation of duties. Monitor access exceptions and escalate non-compliance. Coordinate with IT, Engineering, Cybersecurity, HR, and system owners.
**Reporting & KPIs:** Produce IT governance and service management KPIs/KRIs for management and committees. Track audit findings and regulatory action items.
**Requirements:**
- Minimum 6 years of experience in IT governance, IT service management, or change management, ideally in banking, payments, or regulated financial services
- Expert, hands-on knowledge of ITIL; ITIL 4 Foundation certification required
- Proven track record designing and governing change management processes, including facilitating CAB, in live production environments
- Strong stakeholder management skills; able to drive adoption across engineering, infrastructure, and security teams without direct authority
- Hands-on experience with ITSM platforms (e.g., ServiceNow, Jira Service Management, Freshservice)
- Working knowledge of the SAMA IT Governance Framework and related SAMA frameworks
- Proven ability to work under pressure and deliver to short deadlines (audits, regulatory submissions)
- Excellent written and spoken English; Arabic preferred
- Bachelor's degree in Information Technology, Computer Science, Information Systems, or related field
**Preferred Qualifications:**
- ITIL 4 Managing Professional or Strategic Leader certification
- COBIT 2019, ISO/IEC 20000, or CGEIT certification
- Experience in a SAMA-regulated institution
**Working Arrangement:** Fully remote with availability during Saudi business hours (Sunday to Thursday); flexibility required for urgent incidents or audit deadlines.
