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ICEYE is the world leader in sovereign intelligence from space, operating the world's largest and most advanced SAR (synthetic aperture radar) satellite constellation. As an IT Engineer in the IT Service & Operations department, you will provide critical IT support and administration for the company's global workforce, ensuring operational continuity with specialized focus on endpoint management, access control, and audiovisual solutions.
Your day-to-day responsibilities include:
- Serving as a central pillar of global IT operations by handling and resolving daily support requests, troubleshooting access, endpoint, and secure communication issues for staff worldwide
- Acting as a trusted point of contact for VIP and executive support requests, providing rapid response times and prioritized resolution
- Operating, supporting, and troubleshooting secure communications platforms and associated endpoint configurations to ensure continuous, encrypted, and reliable communication
- Operating, supporting, and troubleshooting meeting room and audiovisual (AV) solutions to ensure reliable, high-quality collaboration for local and global meetings
- Executing device provisioning workflows, applying standard MDM configurations, and ensuring patching compliance across hardware fleet (Windows, macOS, Linux)
- Administering daily user access, SSO assignments, and permissions management for local and global operations, primarily utilizing Okta
- Creating and maintaining clear operational documentation for secure communications procedures, MDM configurations, and common issue resolutions
You will report to the IT Support and Assets Lead and work in a hybrid model from Espoo, Finland. This is a permanent position subject to applicable security screening.
REQUIREMENTS:
Must haves:
- Previous experience in a hands-on IT support, systems administration, or IT engineering role
- Solid troubleshooting skills across multiple operating systems, specifically Windows, macOS, and hands-on experience with Linux environments including command-line administration, configuration, and troubleshooting
- Practical experience operating modern endpoint management tools (e.g., Intune, Kandji, Workspace One, Puppet, Ansible)
- Familiarity with identity and access management (IAM) platforms; specific experience with Okta is highly desirable
- Proven experience working with complex AV and meeting room solutions (e.g., Logitech, Microsoft Teams Rooms, Crestron, Q-SYS, Extron), including setup, support, and troubleshooting; experience with custom-built AV setups for large event spaces is highly appreciated
- Good understanding of networking fundamentals (TCP/IP, DNS, DHCP, switching, VPNs) and experience troubleshooting secure network connectivity issues
- Experience working with an enterprise IT Service Desk ticketing system
- Ability to handle VIP support requests with urgency, discretion, and a strong service mindset, delivering speedy response times under pressure
- Ability to manage daily operational priorities and communicate technical concepts clearly to non-technical users
Nice to haves:
- Experience with ITSM tools such as Jira Service Management, ServiceNow, or Freshservice, including working to SLAs
- ITIL Foundation certification or a good understanding of ITIL practices (incident, request, and problem management)
- Experience running onboarding and offboarding for new and departing employees, including hardware setup and account handover
- Hands-on experience with hardware troubleshooting, repairs, and managing IT asset inventory
