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Salary: USD 91,000 - 161,000 / annual
Ethos is a life insurance technology company transforming how life insurance is bought, sold, and underwritten through a three-sided platform serving consumers, agents, and carriers. The company offers instant, accessible products with no medical exams required, democratizing access to life insurance protection.
As an IT Engineer, you will lead the design and evolution of Ethos's cloud-first IT environment, building scalable, secure, and highly efficient systems that support the entire organization. You will partner closely with cross-functional teams to implement modern IT solutions, strengthen security posture, and drive operational excellence through automation and thoughtful system design.
Key responsibilities include:
- Design, implement, and manage a fully cloud-based IT environment ensuring high availability, scalability, and security across SaaS platforms
- Apply a security-first mindset to all systems and processes, partnering cross-functionally to strengthen access controls, device posture, and risk mitigation
- Identify and implement automation opportunities to eliminate manual workflows and improve efficiency across IT operations
- Serve as a technical leader and mentor, providing guidance and promoting best practices within the IT team
- Lead cross-functional IT projects from planning through execution
- Collaborate with stakeholders to understand business needs and deliver scalable IT solutions
- Evaluate, recommend, and implement new tools and technologies to enhance the IT ecosystem
- Design and build AI-powered agents and bots that automate IT workflows
- Develop and maintain clear documentation, runbooks, and standards
- Oversee administration and continuous improvement of email and collaboration platforms (Google Workspace, Proofpoint) with focus on security and deliverability
- Act as a senior escalation point for complex IT issues, conducting root cause analysis
- Dedicate up to 20% of time to handling escalated support tickets and supporting new hire onboarding
Requirements:
- 5+ years of experience in IT Engineering, Systems Administration, or related role in a cloud-first environment
- Proven experience managing and supporting SaaS-based IT infrastructure at scale
- Security-first mindset with hands-on experience applying security best practices
- Experience managing and supporting macOS and Windows endpoints in modern device management environments
- Deep expertise in Google Workspace administration, with strong focus on Gmail/email management, routing, security, and deliverability
- Hands-on experience managing email security platforms such as Proofpoint or equivalent
- Experience administering and integrating core tools: Slack, Okta, Jamf, Intune, and other endpoint management platforms
- Experience with Zero Trust Network Access (ZTNA) or modern network security approaches
- Proven ability to automate manual workflows using scripting or automation tools (Python, Bash, APIs)
- Strong troubleshooting and problem-solving skills with ability to perform root cause analysis
- Experience mentoring junior team members and acting as technical leader
- Strong communication skills and ability to collaborate across technical and non-technical stakeholders
- Ability to manage and support IT asset lifecycle operations, including staging, storage, and distribution of end-user hardware
- Experience with AI orchestration or agent platforms is a plus
- Proofpoint experience is a plus
