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PropHero is an AI-driven marketplace transforming property investment, backed by global VCs and founded by McKinsey alumni. We are seeking an Investment Advisor to join our Madrid office and help scale our client success operations.
In this role, you will be responsible for onboarding clients to PropHero, explaining our investment methodology, and understanding their investment objectives. You will communicate regularly with clients via instant chat, email, phone, and video calls to resolve queries promptly and provide proactive support. You will conduct property market analysis using the PropHero methodology, presenting investment opportunities and supporting clients in their decision-making process.
Beyond client-facing work, you will refine and document our client success methodology to enable scaling and operational excellence. You will also collaborate with our supply team to prioritize and refine property searches that match client objectives and increase closure probability.
PropHero values a growth mindset, diversity, collaboration, and continuous learning. We offer career growth opportunities in a fast-growing startup with global ambitions, a competitive compensation package, and a flexible, thriving culture surrounded by ambitious individuals driving change.
REQUIREMENTS:
- 3+ years of experience in a client-facing or client service role with a strong track record of delivering excellent outcomes and experiences
- Demonstrated ability to establish trust, adapt to diverse client contexts, and support investment objectives
- Bachelor's degree or equivalent (preferred)
- Exceptional communication and interpersonal skills to build credibility and rapport with clients
- Problem-solving mindset with the ability to think critically and adapt quickly
- Strong organizational skills, with an eye for detail and ability to manage multiple processes simultaneously
- Proactivity, autonomy, and a growth mindset, thriving in a dynamic, fast-paced environment
- Optimism, enthusiasm, and passion for achieving new challenges and driving business impact
- Advanced English proficiency (all teams are distributed globally and use English for internal communications)
