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Salary: USD 101,600 - 131,500 / annual
Ro is a direct-to-patient healthcare company offering nationwide telehealth, labs, and pharmacy services through a vertically integrated platform. The company has helped millions of patients across nearly every US county since 2017 and is recognized as a top workplace in healthcare.
As an Instructional Designer on the Care Delivery team, you will design and develop scalable learning experiences for frontline patient care teams, including clinical and operational staff. You will partner with Clinical, Operations, Product, Quality & Safety, and subject matter experts to translate complex healthcare information into clear, practical learning that equips teams to deliver high-quality care at scale.
Your responsibilities include:
- Own instructional design projects end-to-end, creating engaging, asynchronous-first learning experiences
- Coordinate across teams to identify shared learning needs and build modular, scalable content tailored to different roles and audiences
- Partner with clinical and operational SMEs to turn complex, evolving information into clear, practical learning for frontline teams
- Support learning across the employee lifecycle: onboarding, ongoing development, new clinical programs, product launches, updated guidelines, systems, policies, and workflows
- Determine the right learning approach for each team (clinical and non-clinical) and deliver training that emphasizes practical application, decision-making, and on-the-job performance
You will work in a fast-moving environment with strong attention to detail, sound instructional judgment, and a hands-on, solutions-oriented approach. For those in the tri-state area, you will be at HQ on Tuesdays and Thursdays; those outside the tri-state will participate in periodic in-person team on-sites.
REQUIREMENTS:
- 5+ years of experience in a clinical/healthcare training role
- Experience training in a telemedicine setting (preferred)
- Clinical experience, including RN background (preferred)
- Strong instructional design expertise: adult learning principles, needs analysis, measurable learning objectives, application-based learning, and assessment design
- Proven ability to translate complex clinical, technical, and operational information into clear, practical learning experiences
- Experience partnering with clinical subject matter experts and cross-functional stakeholders to develop accurate, effective learning solutions
- Hands-on experience developing across learning modalities and technologies, including eLearning tools such as Articulate 360 (Rise and Storyline); LMS platforms and learning analytics experience is a plus
- High sense of ownership, strong attention to detail, and comfort managing multiple projects and evolving priorities in a fast-paced environment
