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Binance, the world's largest cryptocurrency exchange by trading volume, is seeking an Institutional Product Solutions Senior Specialist to lead operational readiness and ongoing support for institutional products. This role bridges commercial and product teams, ensuring processes, controls, documentation, and cross-functional coordination are in place for institutional offerings.
Key responsibilities include:
- Lead operational readiness and ongoing support for institutional products, ensuring robust processes, controls, and documentation
- Partner with Product and cross-functional stakeholders to support product launches, enhancements, and lifecycle management
- Work closely with Business Development teams to support institutional client pitches, product positioning, and solution discussions
- Translate product capabilities into clear client-facing value propositions, pitch materials, FAQs, and enablement content
- Support institutional sales discussions by explaining workflows, product features, operational considerations, and implementation requirements
- Coordinate across Product, BD, Operations, Legal, Compliance, Risk, and Client Services to ensure timely execution and issue resolution
- Monitor product and operational performance, identify gaps, and drive process improvements to enhance client experience and internal efficiency
- Maintain internal documentation, operating procedures, training materials, and launch checklists for institutional products
- Gather client and internal stakeholder feedback to inform product improvements and operational enhancements
- Track key metrics related to product adoption, client onboarding, operational performance, and service quality
- Act as a bridge between commercial and product teams to ensure market feedback is reflected in execution priorities
Requirements:
- 8+ years of experience in product operations, product enablement, institutional business support, solutions engineering, or related roles in financial services, fintech, or digital assets
- Strong understanding of institutional clients and their needs across trading, financing, yield, custody, settlement, or related product areas
- Experience supporting or participating in institutional client pitches, commercial discussions, or solution-based selling
- Ability to communicate product value propositions clearly to both internal and external stakeholders
- Strong cross-functional coordination skills with experience working across Product, BD/Sales, Operations, Compliance, Legal, and Risk
- Proven ability to manage product readiness, operational processes, documentation, and stakeholder alignment
- Strong analytical and problem-solving skills, with attention to detail and execution discipline
- Familiarity with digital assets, institutional workflows, and operational/control considerations strongly preferred
- Bilingual English/Mandarin required to coordinate with overseas partners and stakeholders
