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Airwallex is a unified payments and financial platform serving over 250,000 businesses globally, including Brex, Navan, Qantas, and SHEIN. The company offers integrated solutions for business accounts, payments, spend management, treasury, and embedded finance at scale. Founded in Melbourne with 2,300+ employees across 27 offices, Airwallex is valued at US$11 billion and backed by leading investors including T. Rowe Price, Visa, Mastercard, Sequoia, and Salesforce Ventures.
The SME & Growth Business team is dedicated to empowering small and medium-sized enterprises to thrive globally by combining deep financial expertise with a growth mindset. As an early member of the New Zealand team, you'll play a pivotal role in shaping success in a rapidly growing market.
In this role, you will manage end-to-end inbound sales for small business leads seeking to join the Airwallex platform. Your responsibilities include contacting customer leads, gathering key information, and closing sales. You'll work closely with cross-functional stakeholders to optimize workflows, client onboarding, compliance processes, and provide insights to the Growth team.
Key responsibilities:
- Contact and qualify inbound leads through effective questioning to uncover needs and assess viability
- Close sales and manage the full customer journey from initial contact through onboarding
- Update CRM systems with activity and contact information to support reporting
- Collaborate with cross-functional teams (Marketing, Growth, Compliance) to provide feedback and insights that improve targeting, messaging, and processes
- Articulate Airwallex's value proposition and demonstrate curiosity about products and customer pain points
- Deliver exceptional customer experience by resolving inquiries promptly and professionally
- Communicate effectively via phone and email with strong customer rapport
You must be passionate about direct customer interaction, driven to achieve KPIs, and energized by learning about products in complex situations. The ideal candidate is a great communicator, collaborative team player, and self-starter who thrives in hyper-growth environments.
REQUIREMENTS:
- 1-2+ years of track record of success in sales
- Excellent interpersonal and communication skills
- Strong interest in technology and/or financial services
- Self-starter capable of operating in a hyper-growth environment
- Bachelor's degree or equivalent
- Preferred: Start-up and fintech experience
