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Aspire is a financial operating system for global founders, combining banking, software, and automation into a single platform. The company has been trusted by 50,000+ startups and growing businesses worldwide since 2018, backed by Y Combinator, Peak XV, and Lightspeed.
As an Inside Sales Representative, you will be the primary advocate for customers acquired through partner channels and self-serve onboarding. Your core responsibilities include:
• Customer Advocacy & Support: Serve as the voice of customers acquired by partners and self-serve channels, collaborating with internal teams to deliver excellent customer experience and remove roadblocks.
• Cross-Selling & Upselling: Identify and capitalize on cross-selling opportunities by understanding customer needs and presenting additional solutions or upgrades that drive measurable value.
• Customer Success: Address inquiries, troubleshoot issues, and provide exceptional service that strengthens customer loyalty and retention.
• CRM & Reporting: Maintain accurate records of customer interactions and sales progress in CRM systems, providing regular pipeline updates and performance metrics to leadership.
• Customer Feedback Loop: Gather and communicate customer insights to internal stakeholders to inform product and service improvements.
You'll work in a fast-paced, dynamic environment directly contributing to company growth by maximizing the value of existing accounts and identifying new business opportunities. This role is ideal for someone passionate about building lasting client relationships and driving revenue growth in a fintech context.
Required: Fluency in Mandarin Chinese.
