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Twilio is seeking a Digital Inside Sales Representative to drive net new customer acquisition and revenue growth within the social impact and nonprofit sector. You will manage complete sales cycles, qualify leads, and close deals for self-service accounts serving community and social services, healthcare, traditional NGOs, humanitarian aid, credit unions, and other nonprofit customers.
Key responsibilities include:
- Owning net new customer acquisition and managing full sales cycles to drive revenue while maintaining high customer satisfaction
- Understanding customer business and technical requirements, then designing tailored solutions using Twilio's communications API platform
- Collaborating with cross-functional teams (Sales, Sales Development, Marketing, Product, Engineering, Support) to address customer needs and advise on digital communication strategies
- Generating and maintaining accurate sales pipeline and forecasts in Salesforce through proactive effort and manager collaboration
- Executing automation strategies to serve large customer volumes while maintaining NPS and preventing churn
- Driving deals forward, removing obstacles, thinking creatively, and recommending process improvements
- Developing deep expertise in the social impact and nonprofit market to help prospects understand how others leverage Twilio's platform
- Communicating complex technical and financial details in simple, accessible language
- Balancing competing priorities and managing multiple projects and deals simultaneously
This is a remote role based in the UK. You may be required to travel occasionally for team meetings, customer engagements, and project work.
Requirements:
- Minimum 1+ years of closing sales experience or sales development/business development experience in a technical SaaS/CPaaS space, with a record of top performance
- Understanding of (or genuine interest in learning) the cloud computing/communications business model
- Excitement for selling to technical audiences with a solution-oriented approach
- Technical solutions selling experience and genuine enjoyment working with real customers to listen and solve problems
- Strong written and verbal communication skills; ability to simplify complex technical and financial concepts
- Demonstrated track record of managing forecasts
- Analytical account development strategy based on data-driven opportunity identification and value proof
- World-class organization, prioritization, and documentation skills
- Entrepreneurial mindset
- Deep personal interest in the social impact market and commitment to making a positive difference
- High adaptability, comfort with new approaches, rapid-paced environments, ambiguity, and change
About Twilio
SaaS / Enterprise Software — authentication and identity infrastructure for developers.
