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Salary: GBP 24,500 - 27,500 / annual
School Space is a UK-based social enterprise founded in 2011 that partners with schools to hire out their spaces to community groups during evenings and weekends. The income generated supports schools in improving educational outcomes and facilities while strengthening community connections. The organization has grown to a core team of ~30 people plus 200+ remote Community Connectors, and has generated over £9 million for schools. School Space has been recognized by Techstars, Goldman Sachs, Escape the City (100 best organizations), and won Digital Agenda's Impact Tech award.
The Inbound Sales Executive role is focused on selling to customers who use School Space's school facilities and growing utilization of available spaces. You will join an established inbound sales team with proven practices and work to meet and exceed personal revenue targets. As the first point of contact for new customer inquiries via phone and email, you will provide excellent customer service while maintaining focus on lead conversion and driving successful sales outcomes.
Key Accountabilities:
- Hit monthly revenue targets by adding new customer bookings across the school portfolio
- Manage lead conversion and maintain accurate pipeline management
- Ensure smooth processes across all touchpoints: customer, School Space, and partner schools
- Adhere to company Service Level Agreement requirements
- Visit at least 3 schools per quarter to maintain in-depth product knowledge
Success Indicators:
- Consistently growing revenue (volume and value of customer bookings) while exceeding targets
- Effective communication of relevant information to implementation teams for smooth event execution
- Personal Trustpilot and Google reviews averaging 5 stars with customer satisfaction scores averaging 90%
Key Skills & Attributes:
- Lead qualification: Respond effectively to incoming leads, understand customer needs, and match them to suitable spaces
- Communication skills: Convey information clearly, concisely, and persuasively both verbally and in writing
- Active listening: Understand customer needs and tailor solutions accordingly
- Product knowledge: In-depth understanding of available school spaces and booking requirements
- Relationship building: Establish rapport and trust with prospects while maintaining professional boundaries
- Time management: Prioritize tasks and maximize productivity
- Adaptability: Adjust strategies based on feedback and changing market conditions
- Resilience: Persist through rejection and maintain motivation
- Tech proficiency: Familiarity with Zendesk, Pipedrive, Platform, and Slack
Work Schedule: Monday-Friday, 9:00am-5:30pm. Hybrid arrangement with 3 days remote and 2 days in-office (Tuesday and Thursday) at the Hoxton, London office.
Benefits include 25 days holiday plus bank holidays, flexible working hours, team engagement social events, and regular training.
Requirements:
- 1-2 years minimum sales or customer-facing experience preferred
- Full-time, permanent position
