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Abridge is an AI-powered healthcare platform that transforms patient-clinician conversations into structured clinical notes in real-time. Founded in 2018, the company uses generative AI and Linked Evidence technology to help providers trust and verify AI-generated clinical documentation while improving efficiency and enabling clinicians to focus on patient care.
As Implementation Director, Federal, you will lead the successful deployment and implementation of Abridge products within the Federal program. You will serve as the primary point of contact for the Federal implementation workstream and drive seamless project execution across all phases.
Key responsibilities include:
- Lead new site implementations and large-scale expansion events, serving as the primary contact for Federal counterparts during initial deployment and ongoing product implementation.
- Own creation, coordination, and execution of comprehensive project plans in collaboration with internal and external cross-functional teams.
- Lead all project phases: kickoffs, technical configuration, testing, clinician training, go-live, and post-live success.
- Identify and manage project risks and issues, developing contingency plans as needed.
- Drive new site activations and feature/product adoption by developing implementation strategy and executing critical work efforts, either directly or by managing teams.
- Collaborate across the company and Federal program team to identify and implement process and tool improvements.
- Participate in creating repeatable, scalable processes for the Federal program function.
- Use data to inform decisions, recommendations, and partnership success metrics.
- Demonstrate strong problem-solving, conflict resolution, and bias to action.
This is a hybrid role requiring a minimum of 3 days per week in the NYC office, with flexibility for remote work on other days. Approximately 40% travel is expected.
Requirements:
- 7+ years of experience in project management with focus on software deployment and implementation.
- Track record of driving successful healthcare technology implementation projects from initiation to completion.
- Experience in both new site implementation and ongoing implementation efforts with focus on product implementation and adoption.
- Exceptional strategic and execution capabilities; ability to own implementation methodology and execute efforts both as direct contributor and managing scaled teams.
- Highly organized with continuous process improvement mindset; ability to manage multiple priorities while maintaining attention to detail in high-speed, results-driven environment.
- Strong relationship-building skills aligned with Partner Experience principles.
- Data-driven approach to work; ability to identify issues early and escalate with proposed solutions.
- Creative, scrappy problem-solving skills with tactful conflict resolution abilities.
Bonus qualifications:
- Experience implementing within Federal ecosystem, particularly with VA collaboration.
- Familiarity with systems requiring strict adherence to privacy and security protocols.
- Knowledge of tiered support organizations and escalation protocols.
