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ServiceTitan is seeking an Implementation Consultant to join their Customer Success team in Yerevan. In this role, you will serve as the primary point of contact for multiple customers during their implementation programs, ensuring smooth transitions to go-live within agreed timelines.
Key responsibilities include:
- Managing concurrent customer implementations and serving as the process/workflow focal point
- Preparing and maintaining project management materials and documentation
- Keeping customers on track to meet their go-live schedules
- Identifying and mitigating risks that could delay implementations
- Conducting live working sessions with customers to demonstrate best practices and critical features
- Escalating at-risk accounts to management and collaborating on solutions
- Troubleshooting software and hardware issues related to ServiceTitan and integrated applications
You should have at least 2+ years of relevant experience, preferably in the home service industry or with ServiceTitan software. Strong critical thinking and troubleshooting skills are essential, along with exceptional project management abilities and customer relationship skills. Experience with SaaS business models is a plus.
ServiceTitan offers comprehensive benefits including flexible time off, learning and development opportunities, company-paid medical/dental/vision insurance, wellness programs, parental leave, and financial planning support. The company emphasizes a human-centered culture and encourages applications from underrepresented groups.
