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BigTime is an AI-powered professional services automation platform used by 2,800+ consulting firms worldwide. As an Implementation Consultant for Enterprise PSA, you will lead enterprise clients through successful implementations of BigTime's platform, from initial kickoff through go-live and first financial close.
You will own the full client relationship during implementation, working closely with Account Executives and Relationship Managers. Your core responsibilities include identifying client business drivers (margin visibility, accurate billing, utilization reporting), building and maintaining implementation timelines, and identifying at-risk projects early to develop recovery plans.
On the solution design side, you'll translate client contracts, billing practices, and delivery models into proper EPSA configurations. This includes setting up contract and billing structures (time & materials, fixed fee, not-to-exceed), organizational hierarchies, and resource management workflows. You'll configure accounting mappings with finance teams, validate integrations, and guide clients through their first financial close.
You'll manage end-to-end data migrations, coordinate integrations with CRM/HR/accounting systems, and run implementations as disciplined projects with clear milestones, documented timelines, and defined go-live paths. This requires strong project management, consultative problem-solving, and comfort with professional services finance.
Beyond initial implementations, you'll deliver post-implementation engagements including training, configuration assessments, reporting work, and integration support. You'll collaborate cross-functionally with Sales, Solutions Consulting, Customer Success, Product, and Support to ensure consistent client experience. Success requires maintaining detailed Salesforce documentation, flagging configuration gaps to Product, and keeping leadership informed of delivery health and pipeline status.
This is a client-facing role requiring strong communication, attention to detail, and the ability to manage complex technical and business requirements simultaneously.
