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Ashby is hiring an Implementation Consultant to join its Professional Services team within Customer Success. You will own the technical configuration and implementation execution for a defined set of new Ashby customers, working as part of a growing implementation motion.
In this role, you will partner closely with Implementation Specialists to confirm customer requirements, lead tailored configuration of native platform functionality, define and execute testing plans ahead of go-live, and document final configuration choices for ongoing optimization. You'll work with increasing independence over time, supported by senior Implementation Specialists and cross-functional partners. This role is designed as a pathway into the senior Implementation Specialist role.
You will be responsible for owning your domain while keeping customers accountable to agreed-upon timelines and deliverables. You'll serve as the customer's proactive guide and advocate for technical configuration, balancing empathy with practicality. The role requires strong communication, the ability to understand enterprise customer needs, and the capacity to tailor solutions to specific requirements. You'll work in a remote-first setting with occasional travel (<5%) for strategic customer engagements.
Key responsibilities include: executing implementation projects for complex SaaS products; communicating progress and aligning stakeholders; building strong customer relationships through high engagement; advising customers on best practices; navigating change management processes; and collaborating cross-functionally with Customer Success, Sales, Product, Engineering, and Operations teams.
Ashy values deep expertise, thoughtful problem-solving, ownership, principled thinking, and clear communication. The company invests in best-in-class products and believes small, highly capable teams outperform large ones.
REQUIREMENTS:
- Deep experience contributing to or owning implementation projects for complex SaaS products, including project planning, stakeholder communication, and delivery against agreed expectations
- Demonstrated ability to independently own your domain while keeping customers accountable
- Effective remote-first work capability with willingness to travel as needed (<5%)
- Strong understanding of complex products and their technical intricacies; technical curiosity and creativity
- Adeptness at understanding enterprise customer needs and tailoring configurations to specific requirements
- Ability to build strong customer relationships through high engagement and communication
- Critical thinking and solutions orientation; proactive problem-solving rather than relying on precedent
- Experience with change management processes and helping customers adapt to new systems
- Effective cross-functional collaboration and communication skills
- Clear communication ability; skill at asking clarifying questions and distilling complex concepts
- Strong listening skills; ability to read between the lines and identify core customer needs
- Problem-solving orientation with ability to develop complex, innovative, scalable solutions
- Detail-oriented and technically proficient; pride in internal operations
- Data-driven approach; use of metrics and analytics to inform decisions
- Adaptability in fast-paced, evolving environments
- Eagerness to learn, grow, and develop deep expertise in complex products
- Bonus: Prior familiarity with Talent Acquisition teams and processes
