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ServiceNow is seeking an HR Business Partner Director to serve as a strategic thought partner to executive-level GTM Sales leaders. In this role, you will translate business goals into comprehensive people strategy across talent acquisition, leadership development, organization design, and culture. You will own the functional people plan and bring data-driven insights to people decisions that directly impact revenue growth, productivity, and margin.
Key responsibilities include:
• Shape and lead the functional people strategy, linking talent, leadership, and culture priorities to the business plan for the sales organization.
• Advise executive leaders on how people decisions affect risk to revenue, productivity, and margin, and influence business choices accordingly.
• Lead strategic workforce planning, including headcount modeling, spans and layers analysis, and role design to ensure efficient growth within planned investment.
• Run calibration, succession planning, and talent reviews for senior leaders, building bench strength for critical roles.
• Coach senior leaders on people leadership and team development, including adoption of AI-enabled tools and ways of working.
• Anticipate people risks such as attrition in critical roles, change fatigue, and capability gaps, and build mitigation and contingency plans.
• Use people data and trends to measure impact, guide decisions, and continuously improve HR programs.
• Serve as the single point of contact for senior business leaders, coordinating HRBP, Centers of Excellence, and shared services to resolve their needs.
• Navigate regional and matrixed complexity, ensuring people strategies are culturally sensitive and fit local market realities.
ServiceNow is an AI control tower for business reinvention, working with 85% of the Fortune 500. The company is building an AI-native culture where technology and talent work together.
REQUIREMENTS:
• 10+ years of experience in senior HR business partnering or equivalent, including direct executive client support, management coaching, and team development.
• Experience in a technology or SaaS business, ideally supporting a sales or go-to-market organization.
• Hands-on experience applying AI in HR or business work, such as using AI tools, automating workflows, or interpreting AI-driven insights to improve decisions.
• Proven ability to lead through change in a high-growth, ambiguous, fast-paced environment.
• Range to operate strategically, operationally, and tactically, moving from long-term direction to day-to-day execution.
• Outstanding interpersonal and communication skills, with credibility to communicate effectively both up and down the organization.
• Confidence to challenge respectfully and influence senior business decisions.
