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Toters is an on-demand last-mile delivery service enabling customers to browse and order products from local stores (restaurants and grocery) via mobile app for same-day delivery.
As an HR Officer, you will support the HR team with recruitment, employee relations, compliance, payroll coordination, and culture initiatives. Your responsibilities span five key areas:
**Recruitment & Onboarding:** Develop and implement recruitment strategies to attract qualified talent. Coordinate interviews, conduct candidate assessments, and manage the full recruitment pipeline. Oversee onboarding for new hires, ensuring smooth employee experience and completion of all required documentation and record maintenance.
**Employee Relations:** Serve as primary HR contact for employee inquiries, concerns, and requests. Support fair and timely resolution of workplace issues. Promote open communication and positive employee experience. Support implementation of HR policies and procedures across the organization.
**HR Administration & Compliance:** Ensure HR processes comply with applicable labor laws and company policies. Manage employee documentation including employment contracts, NSSF registrations, and required HR records. Maintain accurate employee files and HR systems. Prepare employment letters and HR documents. Support HR reporting, audits, and administrative processes. Stay informed about labor regulation changes.
**Payroll & Employee Records Support:** Support payroll processes by ensuring accurate and timely employee information updates. Coordinate with relevant teams on employee data, attendance, and payroll-related information. Address employee inquiries regarding HR records and payroll documentation.
**Culture & Engagement:** Support planning and execution of employee engagement initiatives and company events. Promote company values and culture. Contribute to initiatives enhancing employee engagement and workplace experience.
**Requirements:**
- Bachelor's degree in Human Resources, Business Administration, or related field
- 3–4 years of experience in Human Resources
- Strong understanding of HR practices, processes, and labor regulations
- Excellent communication and interpersonal skills with ability to interact effectively at all organizational levels
- Strong organizational skills and attention to detail; ability to manage multiple tasks and prioritize effectively
- High level of integrity and professionalism in handling confidential information
