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Ennoble Care is a mobile primary care, palliative care, and hospice service provider operating across 11 states (NY, NJ, MD, DC, VA, OK, KS, PA, TX, FL, GA). Clinicians deliver in-home care for patients with chronic conditions and limited mobility, supported by remote patient monitoring, behavioral health management, and chronic care management programs.
The Healthcare Operations Manager will oversee daily operations of mobile home healthcare services in the Lake Mary, FL market. This is a hands-on leadership role responsible for ensuring high-quality care delivery, managing staff, optimizing operational processes, and supporting service growth through referral and vendor relationship management.
Key responsibilities include:
**Operational Management:** Oversee daily operations including patient visit scheduling and new patient intake. Build and maintain relationships with referral sources and community partners. Ensure compliance with federal, state, and local healthcare regulations. Develop and implement operational policies and procedures to improve efficiency and care quality. Monitor budgets, financial performance, and resource allocation. Conduct regular audits and quality assurance checks.
**Staff Management:** Recruit, train, and supervise a team of healthcare professionals including nurses, home health aides, therapists, social workers, and support staff (partnering with Talent Acquisition). Develop and implement staff schedules to ensure adequate coverage. Conduct performance evaluations and provide ongoing training and development. Foster a positive, collaborative work environment.
**Patient Care:** Ensure patient care plans are developed and executed per best practices. Address patient and family concerns promptly. Collaborate with healthcare providers and physicians to coordinate care. Monitor patient outcomes and satisfaction, adjusting care plans as needed.
**Compliance and Quality Assurance:** Maintain compliance with healthcare regulations and standards. Maintain accurate records and documentation. Implement and monitor quality assurance programs. Stay informed of industry trends, best practices, and regulatory changes.
**Planning and Development:** Support development and implementation of strategic plans to grow home healthcare and hospice services. Identify opportunities for improvement and innovation. Collaborate with senior management on goals and objectives.
The ideal candidate is driven to make a difference, thrives in a fast-paced entrepreneurial environment, and embodies the company motto: "To Care is an Honor."
**Requirements:**
- Bachelor's degree preferred in healthcare administration, business administration, or related field
- Over 3 years of experience in healthcare operations management, preferably in home healthcare or hospice services
- Strong knowledge of healthcare regulations, compliance, and quality assurance standards
- Excellent leadership, communication, and interpersonal skills
- Proven ability to manage budgets, financial performance, and operational efficiency
- Strong problem-solving skills and ability to make decisions in fast-paced environments
- Commitment to delivering high-quality patient care and exceptional customer service
- Willingness to actively build and shape a best-in-class team
