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Qualtrics is seeking a Healthcare Account Manager to build deep, strategic relationships with healthcare provider customers and drive expansion of the Qualtrics Experience Management SaaS platform within existing accounts. This is an account growth and expansion role, not new business development.
You will work with a diverse set of stakeholders within healthcare organizations—from C-suite executives and chief nursing officers to quality directors, HR leaders, marketing teams, and frontline staff. Your success depends on understanding each stakeholder's unique priorities and demonstrating how Qualtrics solutions address their specific healthcare challenges around quality, safety, and operational efficiency.
Key responsibilities include:
- Building and nurturing long-term relationships with existing healthcare provider customers
- Developing account strategies that identify expansion opportunities across Qualtrics' solution suites
- Leading discovery conversations to understand customer challenges and position relevant solutions
- Navigating complex, multi-stakeholder sales cycles typical of healthcare organizations
- Delivering product demonstrations and value propositions to both executive and operational audiences
- Managing a large portfolio of accounts while maintaining momentum across competing priorities
You'll be part of a healthcare-focused account management team that emphasizes consultative selling, deep customer understanding, and long-term partnership over transactional deals. The role is based in Dallas with a hybrid work model: three days in office (Mondays, Thursdays, plus one leader-selected day) and flexibility for the remainder of the week.
Qualtrics offers a structured career path with merit-based promotions, access to an internal mobility platform (Qmobility), and skill development in business acumen, complex negotiation, and consultative selling.
REQUIREMENTS:
- 5+ years of sales experience, including 2+ years in a closing/account management role, with demonstrated success growing and developing customer accounts
- Working knowledge of healthcare provider organizations, including understanding of quality, safety, and operational priorities
- Experience navigating complex sales involving multiple stakeholders and adapting approach to different audiences
- Consultative, problem-solving mindset: ability to connect customer needs with appropriate solutions rather than lead with product pitches
- Strong organizational and prioritization skills for managing a large account portfolio
- Experience selling multiple products, solution suites, or platforms is beneficial
- Background does not need to be exclusively in SaaS or technology sales; healthcare navigation, complex sales management, and relationship-building are the core requirements
