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Novo is a fintech platform serving small businesses and SMBs with modern banking tools and integrations. The company has 250,000+ business customers, has processed $30B+ in transactions, is profitable with $170M raised, and is backed by top-tier investors including Valar Ventures, Crosslink Capital, and Stripes.
You will own full-cycle recruiting across North America (USA and Latin America) for Novo's Product, Customer Experience, Credit, Banking Operations, Compliance, Marketing and Go-to-Market teams. This is a unique recruiting role centered on operating an AI-based recruiting stack rather than traditional sourcing.
Key responsibilities:
**Full-Cycle Recruiting**: Run end-to-end searches across multiple functions—from job description and scorecard development through offer negotiation and close. Partner with hiring managers to build interview loops that predict success. Build and maintain pipelines for recurring roles (customer experience, operations, credit) to ensure continuity.
**AI Recruiting Stack Operations**: Own the day-to-day operation of AI-powered sourcing, screening, scheduling, and candidate-communication agents. Configure agents per role, monitor output quality, and intervene when needed. Review AI-generated shortlists critically; calibrate prompts and criteria with hiring managers. Work with the AI platform and People teams to identify pipeline breaks and test new tools. Maintain data integrity in the ATS (Ashby).
**Candidate Experience**: Serve as the human face of an automated process. Ensure every candidate receives timely feedback, understands their status, and leaves with a positive impression of Novo. Ensure the AI-assisted process is fair, consistent, and compliant with US and Canadian employment and privacy requirements.
**Pipeline Analytics and Improvement**: Track time-to-fill, pass-through rates, source quality, offer acceptance, and candidate NPS. Use data to drive changes—refining screens, adjusting sourcing agents, or reworking interview loops.
You will report to the People team and work day-to-day with hiring managers across Novo and the team building the AI recruiting tools. This is an individual contributor role with significant influence over how Novo scales its hiring.
**Requirements:**
- 4–6 years of full-cycle recruiting experience (in-house or agency), with meaningful experience at a fintech, bank, or high-growth startup
- Track record hiring across business functions: product, customer support/operations, credit/risk, and at least one regulated banking or financial-services role
- Hands-on experience running AI-based recruiting tools (AI sourcing, screening, scheduling, candidate-communication platforms) with clear perspective on strengths and limitations
- Ability to configure tools independently: writing and refining screening criteria/prompts, building automations, reading dashboards
- Fluency with modern ATS platforms (Ashby, Greenhouse, Lever or similar) and disciplined data hygiene
- Strong judgment on candidate quality; ability to distinguish resume keyword-matches from candidates who will succeed in role
- Excellent written and verbal communication skills
- Working knowledge of US employment law as it applies to hiring, including rules around automated decision tools; familiarity with Canadian hiring norms is a plus
- Comfort working at speed in a startup environment while maintaining high quality and candidate experience standards
- Based in NYC area or willing to relocate
**Nice to have:**
- Experience hiring for credit, underwriting, banking operations, or compliance roles at a bank or fintech
- Experience recruiting in both US and Canada
- Experience building or owning recruiting workflows with tools like Zapier, Make, or LLM APIs
- Employer branding or recruitment marketing experience
- Experience training hiring managers and interviewers on structured, bias-aware interviewing
