SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Latent is an enterprise pharmacy intelligence platform powered by clinical AI agents that helps health systems optimize pharmacy operations and serve more patients. The platform is used by 60+ leading health systems serving approximately 70 million people collectively.
As Head of Partner Enablement, you will own and scale Latent's training and enablement function from a single-person operation into a world-class program supporting the expanding partner and health system network. You will report to the SVP of Partner Experience and work cross-functionally with Product, Implementation, Account Management, Sales/Partnerships, and Clinical teams.
Key responsibilities include:
- Develop and execute a comprehensive enablement strategy and 12-month roadmap, identifying high-impact workflows and partner segments
- Build and manage a team of trainers with clear role definitions, playbooks, and quality standards
- Establish and track key metrics including time-to-value, proficiency scores, and adoption rates
- Design and launch a self-serve training portal (leveraging LLM technology) with role-based curricula for different user types (clinicians, pharmacists, operational staff)
- Ensure training materials and content are ready before product feature releases
- Integrate enablement into partner onboarding and expansion workflows alongside Implementation and Account Management teams
- Collaborate with Clinical leaders to ensure training reflects real-world pharmacy and clinical workflows
- Support Sales and Partnerships by contributing enablement plans to deals and demonstrating partner success strategies
- Create feedback loops from trainers and end users back to Product and Partner Experience teams
- Build the business case for enablement investment, demonstrating impact on retention, expansion, and partner satisfaction
Requirements:
- 7+ years of experience in customer enablement, training, or L&D within SaaS, healthcare technology, digital health, or clinical operations
- Proven experience managing or leading a team of trainers
- Track record of building a training/enablement function from the ground up (not just running an existing program)
- Experience designing scalable training infrastructure such as learning portals, LMS platforms, or AI/LLM-powered enablement tools
- Strong instructional design and curriculum development expertise across live, virtual, and asynchronous formats (presentations, quick-start guides, videos, e-learning modules, job aids)
- Experience training clinicians, pharmacists, or healthcare operational users is strongly preferred but not required
