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Harvey is an AI platform transforming legal and professional services through frontier agentic AI, enterprise-grade infrastructure, and deep domain expertise. Founded in 2022 and backed by world-class investors, the company is at a critical inflection point with strong product-market fit and rapid scaling.
As Head of Customer Learning, you will lead and scale Harvey's Customer Education function from a strong foundation into a strategic, revenue-relevant business driver. The team currently operates a trusted Academy, certification program, and content library; your role is to elevate this foundation, set multi-quarter roadmaps, and own executive-level updates.
Key responsibilities include:
- Roadmap & Executive Alignment: Partner with Product, Product Operations, and GTM leadership to define the Customer Education roadmap and represent the function in executive decisions.
- Team Leadership & Scale: Lead and grow the existing Customer Education team as Harvey's customer base and product surface expand. Build org structure, hiring plans, and determine whether to use in-house, contractor, or agency train-the-trainer models.
- Content Strategy & Portfolio Health: Own the lifecycle, governance, discoverability, and quality standards of Harvey's education content so Sales, Customer Success, and Support can reliably find and trust resources.
- Certification & Learning Programs: Evolve Harvey's Academy and certification program, expanding curriculum depth and coverage as new products and workflows launch.
- Digital Adoption Strategy: Design and execute a multi-channel, digital-first onboarding and adoption strategy spanning in-product guidance, digital nurture sequences, webinars, video, and community. Treat activation and expansion as a measurable funnel.
- Legal AI Thought Leadership: Develop the vision and content strategy for teaching the legal industry to work with AI. Position Harvey as the definitive authority on Legal AI education through external-facing content, programs, and points of view.
- Metrics & Systems: Own north-star metrics including time-to-value, activation/adoption depth, certification velocity, ticket deflection, and education's contribution to NRR. Partner with Product and Data to instrument and improve performance.
You will operate at multiple altitudes: setting strategic multi-quarter roadmaps and owning executive updates while staying close enough to content and programs to raise quality standards. You'll partner closely with Product, Customer Experience, Product Operations, and GTM leadership to align the roadmap to business priorities.
About Harvey
Legal / Compliance / Risk; AI / Data / Infrastructure — AI platform for legal and professional services work.
