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Chexy is a Canadian fintech platform that enables users to pay bills (rent, mortgage, tuition, insurance) with credit cards while earning rewards and building credit. The company processes ~$2B in annual payment volume and is launching its first credit product in early 2027.
You will build and own the credit function from the ground up as Head of Credit Risk. This is a hands-on, decision-making role—not an oversight position. You will personally write credit policy, set the credit box, design line assignment and management, build loss forecasts, establish collections operations, and own portfolio monitoring. You will pull your own data, build scorecards, and be the accountable owner of the loss number to the credit committee, capital partners, and board. You report to the co-founder/CEO and work alongside a seasoned credit advisor who chairs the credit committee.
Key responsibilities include:
- Credit policy and underwriting: Write eligibility, verification, decisioning, exceptions, and governance policies; set and tune the credit box using bureau and proprietary data; select and configure the decision engine; own bureau relationships (Equifax, TransUnion); design pre-launch bureau studies and test-and-learn roadmaps.
- Line management: Design line assignment at origination and line increase/decrease strategies; balance customer need against exposure and funding cost.
- Portfolio performance: Build and own loss forecasts; build vintage, delinquency, roll-rate, and utilization monitoring; own loss provisioning with Finance.
- Collections and recoveries: Stand up collections from scratch (strategy, timing, channels, agency selection, provincial compliance); ensure operational readiness before first delinquency.
- Fraud: Own credit-adjacent fraud strategy (application fraud, first-party fraud, account takeover); partner with payments risk and engineering teams.
- Governance and reporting: Run monthly credit committee packs; own reporting to capital partners; manage credit bureau reporting and provincial compliance; build a regulator-ready function.
Success means launching on time with approved credit policy, having monitoring and collections ready before accounts book, tuning the credit box weekly in the first 90 days based on evidence, keeping losses within plan with rapid detection and response to drift, and documenting proprietary data inputs and governance by year-end.
REQUIREMENTS:
- 8+ years in consumer credit risk, with personal ownership of underwriting policy and loss outcomes for unsecured revolving products
- Canadian credit experience: Equifax and TransUnion Canada data, provincial consumer credit and collections rules, bureau reporting
- Hands-on SQL and Python; you will pull your own data for the next 18+ months
- Demonstrated experience setting cutoffs and line strategies, monitoring outcomes, and adjusting based on evidence
- Built or materially changed a loss forecast and been held accountable to it
- Comfortable presenting to boards, credit committees, and capital partners; able to defend numbers under questioning
- Exposure to collections strategy and fraud strategy (not just acquisitions)
- Builder mindset; experience in early-stage infrastructure or startup/fintech lending is a plus
- Experience through a credit cycle as a decision-maker is a plus
- Not suitable if you need a team of analysts to function, prefer oversight to decision-making, want a second-line review role, view launch-stage credit as purely a modelling problem, or don't want accountability for loss numbers
