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Atlys is building an AI-first platform to remove friction from international travel, having processed visas for 1M+ travellers across 127 countries. The company is seeking an Arabic-speaking Guest Advisory Associate to drive customer conversions and build trust through high-quality customer interactions.
In this customer-facing role, you will be one of the first points of contact for travellers, engaging them across calls, chats, and email to understand their travel needs and guide them toward appropriate Atlys solutions. You'll communicate fluently in both Arabic and English, adapting your approach to ensure conversations are clear and effective. Your responsibilities include qualifying leads, explaining visa processes and products in accessible language, driving conversions through thoughtful follow-ups and objection handling, and maintaining consistent ownership of the customer journey. You'll also identify recurring customer pain points and questions to inform improvements to conversion and overall experience, while collaborating with Marketing, Fulfilment, and Product teams to keep lead and interaction data accurate.
The role operates in a high-volume, fast-paced environment requiring strong organizational skills and the ability to manage multiple concurrent conversations. You'll work Monday to Friday in-office at the Delhi HQ, with a rotational work-from-home shift on either Saturday or Sunday (6-day schedule).
Atlys offers competitive compensation with equity participation, comprehensive health insurance covering family members plus annual preventive health check-ups, thoughtful leave policies with paid time off, on-site meals (lunch, high tea, dinner), learning and development credits, relocation support, high-spec equipment and software, and an office designed for collaboration and well-being (pickleball, table tennis, PlayStation, arcade games, F1 simulator, flight simulator).
REQUIREMENTS:
- 1+ years of experience in pre-sales, sales, customer success, or another customer-facing role
- Fluency in Arabic and English with strong verbal and written communication skills in both languages
- Ability to communicate clearly and confidently, simplifying complex information into accessible conversations
- Persuasive communication style with strong empathy and ability to understand customer needs
- Proactive, organized, and comfortable managing multiple conversations and follow-ups in a fast-paced environment
- Comfortable with a 6-day work schedule (Monday–Friday in-office, rotational Saturday or Sunday WFH)
