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Salary: USD 110,000 - 140,000 / annual
Yoodli is an AI communication coach platform that helps individuals and organizations upskill for the AI future. The company has raised over $60M from investors including Madrona and Neotribe, and counts Google, RingCentral, Databricks, and Snowflake among its customers.
As a Growth Customer Success Manager, you will own 40-60 mid-market accounts, driving retention, expansion, and product adoption. Your primary responsibilities include:
• Building and maintaining strong customer relationships aligned with their business objectives
• Driving product adoption and ensuring customers achieve maximum value from their Yoodli partnership
• Running renewals, leading quarterly business reviews (QBRs), and identifying expansion opportunities
• Systematically prioritizing accounts based on health metrics, adoption rates, and customer sentiment
• Working cross-functionally with sales, product, and leadership teams to deliver customer outcomes
• Developing customer lifecycle strategies, onboarding playbooks, and best practices
You'll be based in Seattle at Yoodli's headquarters and work closely with the founding team in a fast-paced startup environment. The role offers significant impact opportunity as the company scales.
REQUIREMENTS:
• 3–6 years of customer success or account management experience
• Proven track record managing customer relationships, driving adoption, and achieving successful outcomes
• Experience running renewals, driving expansion, and leading QBRs
• Proficiency with customer engagement platforms and CRM tools
• Strong cross-functional collaboration skills with sales, leadership, and product teams
• Exceptional verbal and written communication skills
• Ability to systematically prioritize accounts and manage customer health metrics
• Excitement about working in a fast-paced, evolving startup environment
• Humility, bias for action, and team-first attitude
PREFERRED QUALIFICATIONS:
• Deep understanding of SaaS ecosystem and customer adoption strategies
• Comfort leveraging AI to enhance efficiency and customer experience
• Experience developing customer lifecycle strategies and playbooks
