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Salary: USD 180,504 - 236,911.5 / annual
Oscar Health is seeking a Group Product Manager to lead the Member Coverage & Support Platform product area. This role owns a large, technically complex product domain spanning coverage data integrations and APIs, billing and payment workflows, and support team tools that help resolve member issues.
You will set vision and strategy for a critical part of Oscar's operating model, modernizing legacy systems while improving end-to-end member and agent experience. The role requires deep cross-functional collaboration with Engineering, Operations, Data, Design, and business leadership to connect strategy to execution across technical systems and human workflows.
Key responsibilities include defining product vision and roadmap for member coverage, billing, payments, and service workflows; leading and developing a team of product managers; partnering across functions to improve platform scalability, usability, and reliability; and driving measurable improvements in operational outcomes like first-call resolution, call duration, and escalation rates.
You will translate complex technical and operational concepts for non-technical stakeholders, make thoughtful resource tradeoff decisions across a broad product surface, and identify opportunities to reduce operational friction. The role also involves developing product strategies for evolving support models, including increased AI use for simpler inquiries and human agents handling complex cases.
This is a hybrid position based in New York City, requiring 3 days in-office per week with Thursdays as a required in-office day for team meetings and events.
