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Okta is seeking a high-velocity Partner Program Operations Specialist to own the operational backbone of the global partner ecosystem. This is a full-ownership role focused on partner onboarding, portal infrastructure, and operational support—not a passive ticket-handling position.
Key Responsibilities:
Partner Onboarding & Ecosystem Operations:
- Own end-to-end partner onboarding, taking new partners from contract sign-off to full enablement without friction
- Drive data hygiene in Salesforce, ensuring partner profiles, status, and agreement data remain 100% accurate and complete
- Partner closely with Finance and Partner Sales to execute streamlined due diligence and compliance checks
- Manage partner agreements from submission through execution (DocuSign/Conga) to keep deals and onboarding moving fast
- Support distribution partners in rapidly onboarding their reseller networks in compliance with program standards
- Serve as the go-to operational partner on Slack and email, providing fast, accurate answers on program structure and resources
Portal & Systems Enablement:
- Own user access and identity lifecycle for the Partner Portal and downstream systems, troubleshooting technical blockers instantly
- Guide partners through portal workflows, tools, and program documentation so they can self-serve effectively
- Unblock partner access to learning systems, ensuring seamless training and certification pathways
- Champion portal adoption internally and externally to drive maximum self-service usage across the ecosystem
Partner Support & Operational Execution:
- Resolve high-volume inbound operational requests with speed and precision (covering onboarding, eligibility, agreement tracking, benefits, and compliance)
- Support Deal Registration operations—troubleshooting submission blockers and keeping partner deal flow moving smoothly
- Issue Letters of Authorization (LOAs) promptly upon request
- Safeguard partner data integrity across Salesforce, Conga, DocuSign, PRM tools, and public partner locator directories
- Assist with deal registration metrics, reporting, and compliance monitoring to ensure channel health
The ideal candidate is an execution-focused operator with a bias for action, incredible attention to detail, and a knack for solving complex operational puzzles in a fast-moving environment.
Requirements:
- 3–6 years of experience in partner operations, channel operations, or program operations—preferably in high-growth SaaS/tech
- Bias for Action & Ownership: Take complete accountability for your queue, proactively solve root causes, and don't wait to be told how to fix a blocker
- Attention to Detail & Data Mastery: Take pride in pristine data quality and spot operational inconsistencies before they become problems
- Problem-Solving Speed: Ability to navigate complex tools and cross-functional processes rapidly under tight deadlines
- Clear, Direct Communication: Excellent writing and interpersonal skills for unblocking both internal cross-functional partners and external executives
- High Professional Standards: Strong business judgment, integrity, and comfort navigating cross-functional matrixed teams
Preferred Tooling Experience:
- Salesforce (SFDC) & PRM Platforms (e.g., Impartner)
- Google Workspace & Microsoft Excel
- Conga / Apttus & DocuSign
- Tableau or similar reporting/BI tools
